Clinical Informatics Specialist for Central Administration in NE Portland

Love what you do!

At The Oregon Clinic, we value being a positive and supportive workplace so our employees can enjoy what they do best – serving our patients and our community. We are seeking a full time Clinical Informatics Specialist to join our Central Administration Team. You will work with clinical, operational and technology teams who value their team and working together to help our patients get the best possible care.

The Clinical Informatics Specialist merges healthcare technology, data sciences, and clinical operations expertise to optimize information systems and care delivery. Acting as a bridge between clinical staff and IT professionals, the CI facilitates effective communication and understanding across multidisciplinary teams throughout the entire lifecycle of clinical systems. They collaborate with stakeholders to translate clinical requirements into technical specifications while ensuring all solutions align with organizational objectives and cultural environment. The Informatics Specialist evaluates and enhances workflow processes, ensuring information systems support safe patient care delivery and adherence to clinical practice standards. Additionally, they coordinate system implementation projects, including design, testing, training, and documentation initiatives, while supporting staff onboarding and system adoption.

Essential functions include:

• Provides excellent customer service to all external and internal customers (i.e. patients, families, referring providers, insurance companies and other TOC departments). Includes effective, friendly, professional and timely communication while anticipating and prioritizing customer's needs.
• Collaborate with clinical teams, IT professionals, and leadership to implement, optimize, and maintain the EHR system and integrated technologies.
• Design, analyze and optimize clinical workflows to enhance efficiency, user satisfaction, and/or the patient care experience.
• Participates in system upgrades; maintains knowledge of upcoming workflow and functionality changes; Tests, communicates, and/or trains users; ensuring organizational readiness.
• Provides training and support for informatics systems, new workflows/functionality, ensuring adoption and proper use.
• Assists with troubleshooting day to day workflow related issues. Provides technical support to clinical staff.
• Provides education to users on appropriate system usage per standards to ensure compliance with documentation and billing standards.
• Participates in clinic rounding; provides at-the-elbow end-user support for clinical workflows.
• Supports Provider efficiency, leveraging signal data and advanced knowledge of Epic efficiency tools and best practices.
• Teamwork: Shows respect, collaboration, and support for coworkers/supervisor/providers. Communicates effectively and professionally, accepts accountability. Remains flexible to changes and promotes a successful work environment.
• Safety & Policy Compliance: Adheres to TOC safety and health best practices. Consistently follows relevant laws & TOC policies, including Code of Conduct, Use of Personal Cell Phones, Attendance, IT Systems and Timekeeping policies. Maintains confidentiality, protects sensitive information, and adheres to HIPAA, security, and privacy rules.

Possibility of going some Hybrid/Remote after training and expectations are met. Must live in Portland or SW Washington.

Travel to TOC Clinics will be required.

Workdays will be Monday - Friday (8:00am-5:00pm).

Starting pay range, based on experience:

• Level I: $88,729.70 - $133,189.06
• Level II: $97,671.97 - $146,507.96

Medical, Vision, and Rx Insurance is 100% paid for by The Oregon Clinic for full-time employees.

Qualifications:

• Bachelor’s degree in a relevant field is preferred.
• 2 years in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting. 3 years’ experience is strongly preferred.
• EpicCare Ambulatory proficiency or certification is strongly preferred; Informatics certifications or credentialing may be equivalent for up to 2 years of experience for this position at the hiring manager’s discretion.
• Completion of Epic for the CI Certification is required within 6 months of employment.
• Experience with relevant standards, procedures, and best practices. Experience with highly complex Clinical Applications projects.
• Ability to work independently and in a team setting.
• Strong attention to detail, organizational skills, and follow-through on personal and team tasks.
• Adept at clearly and thoroughly documenting complex processes.
• Strong commitment to patient care and privacy guidelines.

Additional Benefits:

• Generous Paid Time Off (PTO) 8 paid holidays
• Generous 401(k) retirement plan
• Flexible Spending Account
• Robust Wellness Programs
• Pet Insurance
• 70% of Tri-Met pass covered
• Lots of discounts to local stores and activities

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Our Commitments

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. We show respect for all people through our words and actions.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Education

• Bachelors or better in Academic

Licenses & Certifications

• Epic Certification