What are the responsibilities and job description for the Patient Account Representative for Central Administration in NE Portland (Hybrid/Remote) position at The Oregon Clinic?
Love what you do!
At The Oregon Clinic, we value being a positive and supportive workplace so our employees can enjoy what they do best – serving our patients and our community. We are seeking two full-time Patient Account Representatives (Hybrid/Remote) to join our Patient Billing Team located in the Lloyd district of NE Portland. You will work with exceptional physicians who value their team and working together to help our patients get the best possible care.
Our busy practice receives a high volume of patient appointments and calls, and we are searching for an experienced team player with excellent customer service skills and the ability to interact with both external and internal customers in an effective, friendly, professional and timely way. The ideal candidate will be a self-starter with strong customer service, analytical, organizational, and time management skills, along with the ability to multitask effectively. Candidates must be able to follow directions, manage multiple tasks simultaneously, and retain training information. Additionally, they should organize materials to strive to work independently.
Primary duties include managing online payment services, monitoring payment plans, and answering patient account inquiries. This may involve forwarding calls to Financial Counselors as needed. Additional tasks include following up on aging accounts receivable and contacting patients or doctor's offices for updated billing information. Other tasks include data entry and various clerical duties.
Remote/Hybrid work available when training is completed, and expectations are met.
Workdays will be Monday to Friday from (8:00 a.m. - 4:30 p.m.)
Starting pay range, based on experience:
- Level I: $21.71 - $29.38 per hour
- Level II: $23.88 - $32.31 per hour
Medical, Vision, and Rx Insurance is 100% paid for by The Oregon Clinic for full-time employees.
Qualifications:
- A minimum of two years of experience in a healthcare setting, healthcare insurance company, or managed care organization is strongly preferred.
- Preference for EPIC knowledge, strong customer service skills, experience in medical billing, and handling large patient call volumes.
- Knowledge of CPT and ICD-10 codes, & experience with insurance Companies in a work setting.
- Excellent customer services skills, including having exceptional patience skills.
- Strong analytical, organizational and time management skills; excellent verbal and written communication skills.
- Ability to communicate professionally and effectively with patients, staff, and providers.
- Strong commitment to patient care and privacy guidelines.
Additional Benefits:
- Generous Paid Time Off (PTO) 8 paid holidays
- Generous 401(k) retirement plan
- Flexible Spending Account
- Robust Wellness Programs
- Pet Insurance
- 70% of Tri-Met pass covered
- Lots of discounts to local stores and activities
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Our Commitments
- Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. We show respect for all people through our words and actions.
- A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.
Salary : $22 - $29
