Host/Hostess

The Original Pancake House is seeking candidates for the position of Host that are passionate about providing an outstanding customer experience at its Orchard Park NY location. This position will greet, seat, and check-out customers. Our Hosts work as part of our front-of-house team to deliver outstanding customer service.

Compensation:

• $15.50
• 2-6 day work week; up to 40 hours
• Anniversary Pay Program
• Standard company benefits (health insurance, 401k, etc.)

Primary Responsibilities:

• Greet customers
• Manage influx of customers to capacity of kitchen and server staffing levels
• Cash out customers / ensure guest checks have been paid
• Manage a balanced cash register
• Process skims and paid-outs accurately
• Process take-out orders

Operational Responsibilities:

• Greet guests as they enter and manage the waiting list, as necessary
• Seat guests at tables per their request while keeping table rotation in mind so that servers receive the right number of customers
• Provide guests with menus and answer any initial questions
• Engage with guests to ensure they're happy with food and service
• Respond to complaints and help to resolve customer satisfaction issues
• Answer phone calls: take reservations, to go orders and answer questions
• Demonstrate a detailed knowledge of the menu, with the ability to make suggestions
• Provide assistance to other positions in the restaurant, as needed
• Provide service via the OPH Way

Behavioral Competencies

• Enjoy working in a team environment
• Eager to learn
• Solicit and readily accept constructive feedback
• Express ideas and suggestions in an organized and concise manner
• Address conflict directly, confidently, and appropriately
• Identify new ways to improve work processes

JOB QUALIFICATIONS:

• Authorization to work in the United States

MENTAL AND PHYSICAL DEMANDS:

• Ability to work a 10-hour shift
• Ability to sit, stand, or walk for up to 8 hours continuously
• Ability to speak, hear, and see

Job Type: Part-time

Pay: From $15.50 per hour

Shift:

• Morning shift

Ability to Commute:

• Orchard Park, NY 14127 (Preferred)

Work Location: In person

Salary : $16