What are the responsibilities and job description for the Host position at The Original Pancake House DFW?
Need to be available to pick you your children from school?
The Original Pancake House is a breakfast restaurant closing every day by 2pm!
We are seeking outstanding customer service Host to help great our customers.
The Original Pancake House is known around the world for its authentic breakfast offerings, which are based on classic recipes, some passed down for generations. We’ve been serving food that we’re proud of since 1953.
Want to join our team?
Answers phone and greats customers, processes carry out and third party delivery orders in a friendly engaging manner, assists in maintaining the overall flow of the carry out and delivery process and ensures efficient pick up and processing of to go, carry out and car side orders.
Essential Functions
The Original Pancake House is a breakfast restaurant closing every day by 2pm!
We are seeking outstanding customer service Host to help great our customers.
The Original Pancake House is known around the world for its authentic breakfast offerings, which are based on classic recipes, some passed down for generations. We’ve been serving food that we’re proud of since 1953.
Want to join our team?
Answers phone and greats customers, processes carry out and third party delivery orders in a friendly engaging manner, assists in maintaining the overall flow of the carry out and delivery process and ensures efficient pick up and processing of to go, carry out and car side orders.
Essential Functions
- Answers the phone and greets customers, takes carry out, repeats back for accuracy, offer beverages and sides to enhance order, offer condiments and plasticware and processes delivery orders.
- Quotes accurate pick-up times based on flow of business and current ticket times.
- Confirms order accuracy prior to giving to customer or delivery driver.
- Manages the third-party order processing.
- Interacts verbally with all guests creating a friendly and upbeat atmosphere.
- Relays carry out orders to kitchen via the point—of—sale computerized register system.
- Observes customers, anticipates and responds to any additional needs/requests.
- A participating member of the team by running food, pre-busing tables, busing tables seating customers, refilling beverages and cleaning as they go.
- Maintains the overall cleanliness of the entry/host areas and restrooms on a hourly bases.
- Previous experience in customer service, food service, or another related field
- Ability to build rapport with guests
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
