What are the responsibilities and job description for the Therapy Call Center Representative position at The Orthopaedic Center?
Primary Responsibilities / Requirements :
- Place outgoing calls to patients to set up physical therapy appointments
- Answer all incoming phone calls to the call center
- Ability to communicate professionally, both oral and written for clear, legible messages
- Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming / outcoming callers
- Schedule appointments for all physical therapy clinics at TOC
- Highly motivated with the ability to work under pressure
- Positive, teamwork attitude
- Assist with any other task assigned
- This position will require you to spend extensive amounts of time on the phone with patient
- Strong customer service skills and problem solving
- Knowledge of data entry and excel a plus
Must also possess :
Physical Demands :
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