What are the responsibilities and job description for the Therapy Call Center Representative position at TOC- The Orthopaedic Center?
Job Details
Description
Primary Responsibilities/Requirements:
Description
Primary Responsibilities/Requirements:
- Place outgoing calls to patients to set up physical therapy appointments
- Answer all incoming phone calls to the call center
- Ability to communicate professionally, both oral and written for clear, legible messages
- Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers
- Schedule appointments for all physical therapy clinics at TOC
- Highly motivated with the ability to work under pressure
- Positive, teamwork attitude
- Assist with any other task assigned
- This position will require you to spend extensive amounts of time on the phone with patient
- Strong customer service skills and problem solving
- Knowledge of data entry and excel a plus
- Ability to work under pressure and meet deadlines
- Outstanding organizational, verbal and writing skills
- Independent and highly motivated
- Initiative and self-discipline
- Proven positive, "teamwork" attitude in work history
- Must be able to use arms, hands, and fingers skillfully
- Constant sitting for long periods of time
- Must be agile and able to work efficiently in space limited areas
- Consistently work at a productive pace
- Must readily adapt to frequent treatment schedule changes
