Cluster Security Account Manager VA

Position Overview

The Cluster Security Account Manager (CSAM) oversees all operations, performance, and client relationships across a designated cluster or region. This role includes managing armed guard teams, ensuring compliance with legal and safety standards, and maintaining high levels of client satisfaction. The CSAM is a key liaison between clients, field personnel, and Osen-Hunter senior leadership, ensuring effective service delivery and operational excellence.

The CSAM position is position is located and will report daily on-site in the Northern Virginia Area.

Duties

• Operational Management:
• • Oversee day-to-day security operations for sites within the assigned cluster.
  • Ensure armed guards are deployed, trained, and scheduled appropriately to meet client requirements.
  • Conduct routine site visits to evaluate guard performance and address operational challenges.
• Client Relationship Management:
• • Serve as clients' primary point of contact, ensuring their security needs are met.
  • Address and resolve client concerns promptly while maintaining professional communication.
  • Regularly review and assess the effectiveness of security plans, and suggesting improvements, as needed.
• Team Leadership and Development:
• • Recruit, onboard, and train armed guards in compliance with company policies and local regulations.
  • Provide ongoing coaching, feedback, and performance evaluations to ensure team excellence.
  • Foster a culture of professionalism, accountability, and continuous improvement.
• Compliance and Risk Management:
• • Ensure all armed guards comply with federal, state, and local laws, including licensing and firearms regulations.
  • Conduct risk assessments and implement mitigation strategies to safeguard personnel and assets.
  • Maintain accurate documentation for all security operations, including - but not limited to - incident reports, training records, and compliance audits.
• Financial and Resource Management:
• • Develop and manage budgets for assigned accounts, optimizing resource allocation and minimizing costs.
  • Monitor billing, invoicing, and payroll accuracy for assigned accounts.
  • Support business development efforts, including client renewals and new account acquisitions.
• Other duties as assigned.

Requirements

• Education:
  • Bachelor’s degree in security management, business administration, criminal justice, or a related field, preferred.
• Experience:
  • Minimum of fifteen (15) years in security operations management, with at least ten (10) years overseeing armed guard service or law enforcement/military security operations.
  • Proven track record in managing multiple accounts and large teams across diverse locations.
• Skills:
  • Strong leadership and decision-making capabilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in incident reporting systems, scheduling software, and Microsoft Office Suite.
  • Ability to analyze and respond to evolving security risks effectively.
  • Ability to clearly and professionally communicate in English, both orally and in writing, at a high school level or better.
  • Position requires full mobility and dexterity to operate equipment.
  • Must be able to maintain a standing or sitting position for up to two (2) hours, to include within the confines of a vehicle.
  • Must be able to lift and carry fifty (50) lbs. climb up and down eight (8) flights of stairs.
  • Hold a valid driver’s license.
• Certifications and Licenses:
  • Must be a United States Citizen.
  • Must hold a current Top Secret security clearance, or a current SECRET clearance with eligibility to obtain and maintain a clearance at the TS level.
  • Must possess a valid security license as required by local jurisdiction.
  • Professional certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP), preferred.
  • Able to obtain an armed security guard license and firearm permits as state and local regulations require.
  • Must be able to obtain and maintain required certifications, including CPR and First Aid/AED.

Working Conditions:

• Combination of office and field environments, including on-site visits to client locations.
• Must be readily available for duty, even during off-duty hours, unless on scheduled leave. May require evening, weekend, and holiday availability based on client needs and operational demands.
• Must be willing and able to conduct local/regional travel for no more than 10% of work time.
• Must maintain a high level of grooming, physical fitness, and professional appearance.

Must be able to provide documented experience in listed areas of responsibility.

This role offers the opportunity to significantly impact the safety and security of people, assets, and facilities.