What are the responsibilities and job description for the Information Technology Support Engineer position at The Panther Group?
The Panther Group is hiring an Information Technology Support Engineer with one of our partners in financial services located in Greenwich, CT. This role is 100% onsite. This position does not accept Visas (OPT, H1B, ect) and does not permit sponsorship now or in the future. The Panther Group does not work with C2C/C2H.
Responsibilities
- Desktop Support – Candidate will be involved in all aspects of on-premise desktop support in a predominately Windows-based environment;
- MSP Interface – Candidate will be expected to help manage the daily inventory/drive completion of all tickets routed to our MSP for Desktop Support, Phone, Printers and lend a hand in driving MSP-handled Cyber, Server and Networking Projects
- Ticket Entry/Tracking – Candidate will be expected to log all user requests into a ticketing system and report on delivery times and trends (Utilize Jira)
- Development Team Interface – Candidate would be expected to work with the Development Team and their consultants to ensure proper infrastructure and account access; and
- Working with various Infrastructure related vendors to procure hardware.
Qualifications
- 3-5 years of experience desktop support in a Windows-based environment;
- Proficient in Microsoft Azure, O365 Applications/Email/Teams, and On-Prem AD/On-Prem Exchange;
- Ability to run an organized, collaborative IT-related project;
- Familiar with SSO and other methods of securely connecting to 3rd party Cloud-based tools;
- Experience with networking and server provisioning projects;
- Working knowledge of Powershell scripting
- Knowledge in the following areas would be a plus: Sharepoint, SQL and AWS.
Salary : $100,000 - $145,000
