What are the responsibilities and job description for the Information Technology Support Specialist position at Tundra Technical Solutions?
The DCC Infrastructure Analyst will be responsible for supporting all of the day-to-day technology needs and activities of the client's Collaboration Center (DCC), a 17,000 square foot state-of-the-art collaboration space with 8 unique experiential rooms, located in Stamford, CT. The contractor for this role will need to define, implement, maintain and run all technology throughout the space, which includes software upgrades and installs, hardware implementation, VR / AR usage, AI integration and execution, pilot testing for new and emerging technology / demos, tech integration throughout the space, troubleshooting, and more.
The ideal candidate will be well versed in the technology landscape with a curiosity for new tools and tech to help make and keep the space inspirational and cutting-edge. They will lead and oversee the technology operating model for the DCC, being able to provide forward-thinking in terms of tech strategy and the service delivery model. As part of this, the candidate will be able to clearly identify tech requirements for running facilitated collaboration sessions with large groups of customers, distributors, suppliers and internal stakeholders, as well as be a super-user who can easily navigate the various types of technology. They will have a continual pulse on new / emerging tech to be able to recommend areas of opportunity and improvement vs. current execution, as well as be able to lead project management against all tech-driven initiatives.
On an ongoing basis, they will assess the capabilities of both current and potential new vendors and develop a supplier relationship program. With this program, they will continually upgrade the current services provided and devise a plan in partnership with in-house technology teams, to proactively schedule ongoing maintenance activities such as system upgrades, firewall patches and refresh cycles. They will be responsible for overseeing all technology and devices within the space, as well as management of the server room. Additionally, this role will require the support of building and breaking down of flexible, modular technology, furniture and demos in the space, attending to software and hardware performance issues, and managing onsite technology vendor visits / quarterly reviews. The role will require financial acumen in assessing different solutions and working within the team to deliver against overall budget expectations.
It is essential that this individual have a service mindset as there will be a high level of exposure to senior leaders, industry experts, and top customers. An important part of the role will be troubleshooting technology issues as needed, assisting guests with technology challenges, being hands-on during collaboration workshops, and being an integral part of the DCC 3-person team as new projects / demos are stood up within the space. The preferred candidate will have an interest in or background in working within the beverage category, at a large CPG, and / or experience in collaboration briefing centers. This role will require the individual to be onsite 5 days per week, 40 hours per week.
Additional Details :
- Technical Skills : Looking for someone having strong technical skills, as 50% of job role is troubleshooting. Top Skills – Problem Solver.
- Project Manager : Need someone who is a strong project Manager who is able to communicate well both written and verbal. Manager Project in excel, manager Project timelines, proactive, Sense of urgency, plan the entire tasks for project and working on their completion
- Professional - Independent. Able to lead, communicate and work professionally with Senior Level Stakeholders and Senior Leaders in the facility. Run the DCC independently when needed
- Shift Type : Day Shift & 100% onsite at 200 Elm Street, 2nd Floor, Stamford, CT, 206901, US, US25
- Hours : Typically shift timings are 8.30 am to 5 pm. However, this individual will need to have a flexibility incase there is a Customer Meeting early in the day example being to come in as early as 7 am and as late as 6.30 pm as DCC Team will need this individual to be available.
- Education : Bachelor’s Degree is required
- Years of Experience : A minimum of 3 years in a corporate Environment
- Travel Required : No
- Duration : 12 months with possibility of extension depending on Performance
Interview Details
Potential Start : Beginning of April 2025
