What are the responsibilities and job description for the Payroll Team Lead position at The Payroll Factory?
The JOB
We are looking for a Lead Payroll Processor to oversee our payroll team and ensure our clients receive top-notch payroll services. This role is hands-on, fast-paced, and perfect for someone who thrives on accuracy, organization, and leadership. If you love payroll, problem-solving, and supporting a team, this role is for you!
What You’ll Be Doing
- Leading the Payroll Team – Oversee and support payroll specialists, providing guidance and coaching to maintain accuracy and efficiency.
- Payroll Processing – Heavy data entry and review, ensuring compliance with federal, state, and local regulations.
- Client Support – Troubleshoot payroll issues, resolve escalations, and work closely with clients to ensure seamless payroll experiences.
- Workflow Optimization – Identify and implement improvements to increase efficiency and accuracy in payroll processing.
- Hiring & Training – Assist in recruiting, onboarding, and ongoing training of payroll specialists.
- Collaboration – Work closely with internal teams to support payroll-related functions like sales, customer service, and compliance.
- Confidentiality – Handle sensitive employee and client data with discretion and professionalism.
- Problem-Solving on the Fly – Navigate payroll complexities, tax issues, and compliance questions with confidence.
- In-Person Team Support – Work in-office to support staff, assist clients and visitors, and keep our payroll operations running smoothly. Monday to Friday from 8am - 5pm in Napa, CA.
What We’re Looking For
- Experience & Education – 2 years of payroll processing experience (leadership or supervisory experience preferred). Associate’s degree in accounting, HR, or related field is a plus.
- Tech-Savvy – Strong typing and data-entry skills (10-key by touch), Microsoft Office proficiency, and experience with payroll software.
- Detail-Oriented & Organized – Ability to prioritize, meet deadlines, and maintain accuracy under tight time constraints.
- Problem-Solver – Strong analytical and decision-making skills with a knack for troubleshooting payroll and tax issues.
- Customer Service Focused – Exceptional communication skills and a client-first mindset.
- Adaptable & Fast-Paced – Ability to work in a high-volume environment with constant deadlines.
- Bonus Points – Experience with time and attendance, retirement plans, §125 plans, HSA, workers' comp, garnishments, or bilingual English/Spanish skills.
Benefits
- Competitive cash compensation based on experience
- Paid holidays, vacation/sick/float days
- Group Medical Insurance Plan
- 401k Retirement Plan
- Flexible Spending Accounts
If you're an experienced payroll professional ready to take the next step in your career, we’d love to have you on our team!
