Manager, Client Services

Created 36 years ago, the PCA Group of Companies (PCA) is a privately-owned, global beauty holding company. Currently being led by the founders and the next generation of the family, the Group spans ~1500 employees in 5 geographic locations around the world, focused on omnichannel distribution and fulfillment for the beauty category. Multiple subsidiaries with a distinct leadership, business direction, and separate financial

Key Responsibilities:

Leadership & Team Management

• Directly manage Account Managers, Customer Service Representatives, and Reporting Analysts.
• Provide leadership across 3PL operations, including warehouse and logistics.
• Mentor and develop teams, fostering a high-performance culture.
• Implement training programs and conduct performance reviews.
  
  

Customer Account Management

• Serve as the primary contact for key clients, ensuring satisfaction and retention.
• Develop strategic account plans to drive growth and performance.
• Lead business reviews and oversee order fulfillment, inventory management, and reporting.
  
  

Shipping, Logistics & Operations

• Manage shipping, inbound/outbound logistics, and supply chain processes.
• Optimize warehouse operations to improve efficiency and reduce costs.
• Collaborate with carriers and suppliers to negotiate contracts and enhance service.
• Monitor KPIs for shipping accuracy and delivery timelines.
  
  

Reporting, Data Analysis & Process Improvement

• Oversee customer reporting on performance, inventory, and logistics.
• Use data analysis to drive strategic decisions and operational improvements.
• Lead automation and digital transformation initiatives in 3PL operations.
• Develop dashboards for enhanced visibility and insights.
  
  

Cross-Functional Collaboration

• Work with sales, IT, operations, and finance to ensure seamless service delivery.
• Support marketing in go-to-market strategies and customer engagement.
• Partner with technology teams to enhance automation and reporting capabilities.
  
  

Financial & Risk Management

• Manage budgets, forecasting, and financial performance.
• Develop pricing strategies to maximize profitability.
• Ensure compliance with regulations, safety standards, and company policies.
• Identify risks and implement mitigation strategies.
  
  

Qualifications:

• 7–10 years of experience in 3PL or supply chain management.
• At least 5 years in leadership.
• Expertise in shipping, logistics, and end-to-end supply chain operations.
• Proven ability to manage customer accounts and ensure exceptional service.
• Proficiency in data analysis, reporting tools, and logistics management systems.
• Financial acumen with experience in budgeting and P&L management.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• Bilingual (English & Spanish)
  
  

What we offer:

• Phenomenal discounts on products within the beauty industry and beyond
• Medical, Dental, and Vision along with supplemental benefits available after 60 days
• 401 (k) available after 1 year of service with up to a 4% match
• 17 days PTO and Paid Holidays
• Salary commensurate with experience $90,000.00 - $110,000.
  
  

Equal Employment Opportunity Statement

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.