What are the responsibilities and job description for the International Operations Specialist position at The PCA Group?
Created 36 years ago, the PCA Group of Companies (PCA) is a privately-owned, global beauty holding company. Currently being led by the founders and the next generation of the family, the Group spans ~1500 employees in 5 geographic locations around the world, focused on omnichannel distribution and fulfillment for the beauty category. Multiple subsidiaries with a distinct leadership, business direction, and separate financial structure.
Summary:
We are seeking a proactive and detail-oriented International Operations Specialist to support our International Operations Manager in managing daily operations and providing seamless support to our International Sales Managers. The ideal candidate will handle administrative, operational, and client-facing tasks, ensuring smooth execution of processes and effective communication with internal and external stakeholders. This role will enable the International Operations Manager to focus on strategic growth, business development, and expanding international opportunities.
This is an in-person position based in Ronkonkoma, NY.
Working hours are 9:00 AM - 6:00 PM Monday - Friday.
Key Responsibilities:
- Client Onboarding and Account Management:
- Manage the onboarding process for new clients, including completing supplier and item setup forms with accurate company information.
- Act as a liaison for clients, providing updates on order status, product setup, and account-related inquiries.
- Inventory and Order Management:
- Oversee inventory replenishment for subsidiaries in Europe and the UK, ensuring optimal stock levels.
- Monitor customer order processing and shipping to ensure timely and accurate delivery.
- Retailer and Pricing Management:
- Assist with pricing strategies for key retail accounts.
- Collaborate with retailers to address pricing discrepancies and maintain up-to-date pricing data.
- Support for International Sales Managers:
- Provide regular updates on price lists, inventory status, and order updates to International Sales Managers.
- Assist with ad hoc requests, such as compiling data, updating the status of items, and facilitating communication between teams.
- Operations Support:
- Handle administrative tasks, including document preparation, data entry, and reporting.
- Ensure seamless communication between internal teams to execute tasks efficiently.
- Process Improvement:
- Identify opportunities to streamline operational processes and enhance efficiency.
- Suggest improvements based on hands-on experience with daily operations.
Qualifications:
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, especially Outlook and Excel.
- Ability to multitask, prioritize, and work independently under minimal supervision.
Preferred Skills:
- Experience working with international markets and clients.
- Familiarity with retailer-specific processes such as item setups, pricing updates, and order management.
- Knowledge of inventory management systems and supply chain processes.
- A high school diploma is required; a bachelors degree in a related field is preferred.
What we offer:
Phenomenal discounts on products within the beauty industry and beyond
Medical, Dental, and Vision, along with supplemental benefits available after 60 days
401 (k) available after 1 year of service with up to a 4% match
12 days PTO and Paid Holidays
Salary is commensurate with experience, $22 - $27 per hour
Equal Employment Opportunity Statement
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.
Salary : $22 - $27
