What are the responsibilities and job description for the IT Help Desk Level I position at The PCA Group?
Created 36 years ago, the PCA Group of Companies (PCA) is a privately-owned, global beauty holding company. Currently being led by the founders and the next generation of the family, the Group spans ~1500 employees in 5 geographic locations around the world, focused on omnichannel distribution and fulfillment for the beauty category. Multiple subsidiaries with a distinct leadership, business direction, and separate financial structure.
Key Responsibilities:
- Set up workstations, software, and user accounts for new employees.
- Provide Level I technical support for day-to-day hardware and software issues, including printers, desktops, laptops, and other devices.
- Assist with network equipment installations, including switches and access points.
- Perform computer hardware repairs and troubleshooting.
- Conduct onsite visits to various locations as needed.
- Escalate complex or unresolved issues to Level II support.
- This is an in person position located in Melville, NY. Monday - Friday 9:00 am - 6:00 pm.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Experience:
- 1 year in a Help Desk Role (required)
Technical Skills:
- Active Directory: 1 year
- Windows: 1 year
- MacOS: 1 year
- Computer hardware repair: 1 year
- Microsoft 365: 1 year
Certifications:
- CompTIA A (Preferred)
What we offer:
- Phenomenal discounts on products within the beauty industry and beyond
- Medical, Dental, and Vision along with supplemental benefits available after 60 days
- 401 (k) available after 1 year of service with up to a 4% match
- 12 days PTO and Paid Holidays
- Salary is commensurate upon experience, $20 - $22 per hour
Equal Employment Opportunity Statement
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.
Salary : $20 - $22
