What are the responsibilities and job description for the Assistant Market Leader position at The Peach Truck?
Join The Peach Truck as an Assistant Market Leader and play an integral role in delivering a consistent and exceptional experience for our customers while overseeing operations across multiple locations.
Description
As an Assistant Market Leader, you’ll ensure product freshness, availability, and branded presentation while fostering a customer-first culture with your dedicated team. You’ll manage operations, including replenishment, inventory accuracy, and category sales trends, alongside the Market Leader, while leading a team to meet sales goals and maintain high standards for the customer experience.
At The Peach Truck, we believe in providing our team members with meaningful experiences that foster skill development for a successful career. This role provides insights into customer service fundamentals, retail business operations, and leadership, with an emphasis on team development and building a customer-centric environment. Whether you're leading your team in operations or executing sales strategies, you'll be at the heart of everything we do.
Responsibilities Include:
- Customer-Focused Leadership: Lead and create a service culture that prioritizes the customer service experience, modeling, training, and coaching expectations to deliver The Peach Truck service standards.
- Team Leadership & Development: Lead, develop, and coach a team of hourly team members and leaders. Establish clear goals and expectations, provide regular feedback, and hold team members accountable to deliver on business goals and customer engagement.
- Operational Excellence: Oversee daily operations including inventory management, merchandising, replenishment, food safety, and maintaining a fresh, food-safe environment. Ensure all locations are compliant with Peach Truck branded presentation and food safety standards.
- Sales & Market Performance: Understand sales goals, plan, and execute daily/weekly workload to deliver on stop-specific sales goals and customer engagement. This includes merchandising, upselling, and leveraging category sales trends to drive business growth. Drive total market sales, understand your role in sales growth, and lead your team to optimize market performance.
- Own the Setup: Oversee the setup and teardown of each stop, including organizing tables, tents, and equipment (50 lbs), ensuring everything runs smoothly.
- Warehouse Management: Oversee daily operations of inbound and outbound peach shipments, ensuring inventory accuracy, and efficient product handling (including FIFO) while maintaining strong communication with the warehouse team.
- Scheduling & Planning: Plan schedules in partnership with your team leaders based on monthly and weekly business workload and customer traffic. Ensure team assignments and customer-facing activities are executed in alignment with Peach Truck’s priorities.
- Reporting & Analytics: Review reporting to identify business trends, gaps, and opportunities for improvement. Develop business plans and assignments based on observations and report back to leadership.
- Safety & Compliance: Demonstrate a culture of ethical conduct, safety, and compliance. Lead the team to work in accordance with safety standards, identify and correct hazards, and ensure that all operations comply with federal, state, and local laws.
- Competition & Market Insights: Assess the competition and leverage insights to drive business objectives. Adapt to changes in unique market trends and adjust strategies as necessary to meet goals.
- Talent Management & Recruitment: Evaluate and recommend candidates for open positions, onboard new team members, and mentor them to ensure a high level of competency and customer service skills.
- Emergency & Location Management: Address stop needs (e.g., emergency situations, location issues, regulatory visits) and manage all aspects of location logistics, ensuring operational efficiency.
- Driving & Transportation: Drive a rental vehicle to and from stops safely, including transporting passengers and equipment, and monitor traffic requirements to modify stop setups as necessary.
What We Are Looking For:
We might be a great match if:
- Working in a fun and energetic environment excites you. We collaborate efficiently as a team to deliver outstanding experiences for our customers.
- Providing excellent service that makes customers say, "I LOVE The Peach Truck!" excites you.
- Leading teams who are stocking, setting up, and selling The Peach Truck products sounds like your thing. That’s the core of what we do.
- You are comfortable with a non-traditional Monday-through-Friday job and flexible work schedule, including weekends (May - August).
- You enjoy solving problems and improving processes while delivering high-level service and operational performance.
Requirements:
- 21 years of age or older and eligibility to work in the United States in compliance with applicable employment laws.
- Valid driver’s license with a clean driving record.
- Previous retail leadership experience preferred, but not required.
- Ability to lift safely 50 pound boxes repeatedly throughout a shift.
- Ability to work outdoors in various climates.
- Ability to thrive in a fast-paced environment, showing flexibility, proactiveness, and attention to detail while multitasking.
- Access to a personal smartphone, and adaptability to current technology needs.
- Ability to work independently without direct supervision at all times and follow instructions.
- Flexible work schedule, including weekends and holidays, with regular attendance necessary. (Saturday availability is required).
- Dedicated to placing the customer experience as the utmost priority, with strong communication skills utilizing positive, customer-focused language, and expertise in customer education, upselling, and cross-selling.
- Proven ability to mentor and coach team members, holding them accountable.
- Strong cognitive skills, including problem analysis, decision-making, financial, and quantitative analysis.
- Proficient in managing workload and prioritizing tasks independently.
The Peach Truck is an equal-opportunity employer committed to creating an inclusive environment for people of all backgrounds and identities.
Salary
$1,150 - $1,250 per week
Salary : $1,150 - $1,250
