Assistant Director - Shelter Services, Sojourn
Los Angeles, CA, USA Req #11450
Wednesday, March 5, 2025
Role : Assistant Director - Shelter Services, Sojourn
Reports to : Director, Sojourn
Program : 1801 - Sojourn
Department : Sojourn
Location : Sojourn - Adam's House / Crisis Shelter Confidential
Setting : Not 100% Onsite
Schedule : Monday - Friday, (Mornings / Afternoons) / Rotate On-Call / - Schedule may vary to include occasional weekend days and / or varying shifts due to programmatic need
Status : Full-time / Exempt / Management
Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings : 1
SUMMARY :
Sojourn's Assistant Director of Shelter Services will be responsible for oversight, direction and supervision of internal and external functions of, Crisis / Emergency Shelter Program including 24 / 7 hotline, Transitional Housing Program and Support Services Program, providing strong day-to-day administrative oversight and ensuring successful performance-based programs. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork among staff across the diverse programming located at Sojourn's shelters and main office. It includes interfacing with entities such as the Domestic Violence Council, Domestic Violence Alliance, other County entities, members of the community, and partner service providers, including homeless organizations and fellow victim service providers.
Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations.
Essential Duties and Responsibilities :
Under the supervision of the Director, the Assistant Director will :
- Provide oversight of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set by DV best practices and standards. Includes but is not limited to :
Daily operation of direct service shelter program in compliance with program / contract compliance as per guidelines and requirements mandated for DV shelter programs, regularly reviewing logs, records, and data.
Assist with client crises as needed (conflicts and complaint resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques.Work in coordination with Senior Director to provide leadership development and in-service training for shelter managers and staff programmatic development, to ensure implementation of empowerment model, harm reduction and trauma informed care methodologies and DV best practices in every aspect of client care and serviceDetermine eligibility for program services for potential program participants (identified by Sojourn DV hotline screenings).Ensure timely and accurate documentation of services through timesheets, case notes, incident reports, etc.Actively participate in DV Coalitions, DV Shelter Management and DV council meetings. Attend Manager's meetings, agency-wide retreats, and other agency collaborative events.Maintain and develop collaborative relationships with funders, partnering agencies and community organizations.Recruit, hire, train and supervise management, staff and volunteers within the guidelines of The People Concern personnel policies, adhering to trauma-informed, harm reduction, non-violent philosophy; including, Provision of weekly supervision, self-evaluation and program evaluation to staffRotate on-call status and shifts with other Directors and ManagersProvide direct client services back-up support and program coverage as needed, including emergencies, vacation & sick time in cooperation with shelter staff; - must be prepared to sub another's role when needed (including occasional overnight shifts when needed)Ensure adequate tracking of expenditures within the program's budget.Work with TPC fundraising when needed to assist with in-kind and monetary donationsEnsure development and maintenance of working relationships with other community agencies; including, occasional presentations / trainings to the communityAssist with facilitation of inter-agency trainings related to Domestic ViolenceCoordinate with Operations Department to manage shelter site in the areas of health, safety and emergency preparedness on a daily basisConstant communication and coordination between shelter sites through Managers' teamworkDevelop and implement maintenance routines, shift duties, check lists to ensure adherence with county health standardWork closely with other TPC departments to develop and implement referral and case collaboration for program participantsConsistently develop and ensure access to effective up-to date resources for program growth and gaps in client servicesOversight of staff scheduling and timecard approvalsOther duties as assigned.Qualifications :
High School Diploma or GED or EquivalentValid Driver's license, reliable car, auto insurance legally required in State of California , and an acceptable driving record.Extensive experience working with underserves, vulnerable populations.Extensive understanding of Domestic Violence Survivor population and their specific needs for services.Trustworthy, honest, and team player.Ability to supervise shelter participants and staff with dignity and respect at all times. Must engage participants and staff in positive interactions and troubleshoot problems as they surface.Must exhibit sound decision-making in high stress situations. In particular, related to crisis response and safety planning.Ability to work with a diverse population and implement cultural responsivenessAbility to handle communications with public, TPC staff and volunteers via phone or in person.Literate with the ability to operate basic computer functions. Proficient in Microsoft WORD, Excel and PPTAbility to maintain and ensure client confidentiality throughout the program.Able to supervise sanitary conditions at all times in all areas including, client rooms, general areas, and communal living areas.Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight.Strong leadership skills with an ability to develop, facilitate and implement programmatic policy / procedureWillingness to receive 40-hour Domestic Violence TrainingPreferred Qualifications :
Certification or LicensureExperience in supervision of staff in a 24-hour shelter social services program; 24-hour Domestic Violence shelter experience preferredWork Environment :
Combination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist and sit throughout the dayEXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborateEqual Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical InsuranceVision InsuranceDental InsuranceRetirement Planning (403b) & MatchingPaid HolidaysPaid Vacation DaysPaid Sick DaysEmployee Assistance Plans (EAP)TELUS HealthFlexible Spending Account (FSA)Basic Life / Accidental Death & Dismemberment (AD&D)Voluntary Short- and Long-Term DisabilityVoluntary Pet InsuranceDiscounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & MoreThe People Concern University & CertificatesCorporate DiscountsOther details
Job Family BrookePay Type SalaryEmployment Indicator Not 100% in person by JDMin Hiring Rate $80,000.00Max Hiring Rate $90,000.00Travel Required YesRequired Education High SchoolJob Start Date Monday, March 24, 2025Apply Now
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Salary : $90,000
