What are the responsibilities and job description for the Support Specialist, SWASHLOCK position at The People Concern?

Support Specialist, SWASHLOCK

503 Olympic Blvd, Santa Monica, CA 90401, USA

Los Angeles, CA, USA

Req #11227

Monday, September 23, 2024

Role : Support Specialist, Swashlock

Reports to : Program Manager, Access Center

Program : Swashlock

Location : Annenberg Access Center- 503 Olympic Blvd., Santa Monica, CA 90401

Status : Full-Time, Non-Exempt (hourly), Non-Management S chedule : Sunday -Thursday : (Sunday : 7 : 30am-12noon), (Monday, Tuesday & Thursday 7 : 30am- 5pm) (Wednesday : 7 : 30am-4 : 30pm)

Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

SUMMARY

Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Swashlock Support Specialist will act as the first point of contact for immediate client needs for all Shower, laundry and locker services. The Swashlock Support Specialist ensures that the program flow of services is implemented and follows the program protocol and procedures for services.

ESSENTIAL DUTIES and RESPONSIBILITIES

Under the supervision of the Program Manager, the Swashlock Monitor will :

Ensure clients understand the program components and welcome clients.

Provide accurate information regarding Access Center & SWASHLOCK services and service

hours

Assist with printing sign in sheets for showers, lockers and laundry services

Provide daily sign-up sheets to The Swashlock Coordinator or Supervisor for the proper

recording of the daily stats. On occasion assist with data entry of the Swashlock stats.

Keep SWASHLOCK showers, bathrooms and laundry area clean during hours of operation;

empty trash as needed

Ensure all towels are washed, dried and folded neatly on the towel rack in a timely matter

Assist with locker intakes, discharges and clearing locker as needed.

Keep locker area orderly and ensure clients keep lockers clean and free from prohibited items.

Responsible for distribution of towels, toiletries, essential items and clothing if needed; assist

with restocking hygiene items.

Report all incidents and any repair needs to the Swashlock Coordinator and supervisor

Engage clients into the case management process by effectively building trust and credibility;

screening requests, and directing clients appropriately.

Assist staff in maintaining order and a smooth flow of services throughout the day

Develop rapport / assist weekend feeding groups / Collaborators and volunteers

Monitor and oversee client bathrooms, showers, and Laundry services area to ensure

compliance with program policies and procedures

Assist in maintaining the Swashlock office; ensuring a clean, organized and clutter free work

space

Provide crisis intervention using Trauma Informed Care and non violent crisis intervention

techniques.

Communicate with the supervisor on a daily basis to report issues, concerns, suggestions and

successes

Assist with daily operation of facility as needed, including general cleaning duties

Document all Program related issues, concerns appropriately and in a timely matter

Attend all staff meetings, team meetings, trainings and retreats as scheduled

Other Duties as assigned

QUALIFICATIONS

Minimum high school diploma / GED

Demonstrates effective customer service skills by being able to handle difficult situations and

act professionally regardless of circumstances

Familiarity with non-violent crisis intervention

Familiarity with Harm Reduction and Trauma Informed Care Practices

Able to self-motivate and to appropriately organize and motivate others

Able to multi task : handling multiple tasks and high volume client requests. Demonstrated

knowledge of issues faced by population served (homelessness, mental illness, substance

abuse, medical issues, domestic violence, etc.)

Able to work in a high tolerance Harm Reduction model with members who have multiple

barriers

Experience working in a community-based setting and as part of a team

Computer literate; able to use computerized database system for information management

PREFERRED QUALIFICATIONS

1 year of experience in a setting where your skills are displayed assisting clients in a vulnerable demographic.

WORK ENVIRONMENT

Combination of field and office environment

Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

On occasion walk or drive to different local sites

Will necessitate working in busy and loud environments

Will be exposed to elements like cold, heat, dust, noise and odor-

May need to bend, stoop, twist and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model

Demonstrate a sense of responsibility

Continuously learn and improve

Acknowledge your own areas of improvement

Hear and provide honest, specific and direct feedback

Create an environment where everyone is welcomed valued and respected

Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts

Other details

Pay Type

Hourly

Min Hiring Rate

20.00

Max Hiring Rate

20.00

Travel Required

Required Education

High School

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