What are the responsibilities and job description for the Support Specialist, Turning Point (Tuesday-Saturday, 3pm-11:30pm) position at The People Concern?

Support Specialist, Turning Point (Tuesday-Saturday, 3pm-11 : 30pm)

1447 16th St, Santa Monica, CA 90404, USA

Los Angeles, CA, USA

Req #11234

Monday, September 30, 2024

Title : Support Specialist - Swing Shift

Report To : Program Director

Department : Interim Housing

Schedule : Tuesday - Saturday, 3 : 00pm -11 : 30pm

Status : Full-time, Non-Exempt (Hourly), Non-Management

Location : Turning Point 1447 16th Street, Santa Monica, CA 90404

Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Job Summary

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.

Essential Duties and Responsibilities

Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.

Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties

Be visible on the floor at all times and actively engage and welcome clients

Conduct regular, thorough walk-throughs of the facility

Create a supportive environment to ensure client progress towards stability

Attend relevant staff meetings, trainings and retreats as scheduled

Oversee client cubicle / bed area maintenance in a trauma-informed manner

Facilitate client engagement activities, such as life skills groups or other activities

Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents / updates before the end of each shift

Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care

Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills

Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction

Communicate effectively, and in a timely manner, with management, peers, and clients

Maintain client confidentiality at all times, while following agency, state, and HIPAA laws

Other duties as assigned

Qualifications

High school / GED degree

Minimum one (1) year experience in related work

Possess effective customer service skills and the ability to handle difficult situations

Ability to work independently and think critically

Ability to communicate in a language other than English strongly preferred but not required

Ability to act in a professional manner regardless of circumstances

Commitment to improving the community through empowerment and dignity

Familiarity with non-violent crisis intervention

Familiarity with issues faced by population served

Ability to self-motivate and to appropriately organize and motivate others

Computer literate; able to use computerized database system for information management

Ability to work as a team member

Able to obtain and maintain Food Handlers, CPR and first aid certification

Demonstrate an ability to take initiative towards continued professional development

Work Environment :

Ability to lift 10 pounds

Ability to work in all types of weather environments

Ability to work with Persons Experiencing Homelessness (PEH)

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model

Demonstrate a sense of responsibility

Continuously learn and improve

Acknowledge your own areas of improvement

Hear and provide honest, specific and direct feedback

Create an environment where everyone is welcomed valued and respected

Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts

Other details

Pay Type

Hourly

Min Hiring Rate

20.00

Max Hiring Rate

20.00

Travel Required

Required Education

High School

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