What are the responsibilities and job description for the MasterCard Processor/Loan Call Center Rep position at The People's Federal Credit Union?
At The People’s Federal Credit Union, we are committed to embodying our core values of Integrity, Quality, Respect, Solutions-Focused, and Teamwork. Our mission is to be our members’ primary financial institution by providing quality, competitive services in an atmosphere of trust and superior member satisfaction. Daily, you will provide service to members by:
As a member of our team, the MasterCard Processor/Call Center Representative (MC/CC) assists TPFCU in living out its mission by delivering outstanding service to internal and external members. As a MC/CC, at TPFCU, you will play a crucial role in delivering exceptional member service by addressing inquiries, providing information, and resolving issues related to loan products and services. This full time position requires effective communication skills, attention to detail, and a commitment to ensuring a positive member experience. While communicating with members through various channels including telephone, chat, and email, you will have the opportunity to make a difference in their life by identifying and offering SOLUTIONS to save them time, hassle, and/or money.
Daily, you will provide service to members by:
- Assisting members with MasterCard issues such as transactions, statements, and fraud disputes.
- Performing back-office duties in the MasterCard system.
- Responding to loan inquiries through various communication channels,
- Interviewing loan applicants, completing loan applications, and assigning them to loan officers,
- Conducting accurate transactions on members’ accounts in the core operating system,
- Identifying needs and recommending loan products to meet those needs,
- Performing additional back-office duties as required.
