What are the responsibilities and job description for the National Strategic Account Manager position at The Pep Boys Manny Moe & Jack LLC?
Position Summary:
The National Account Manager (NAM) serves as a specialized individual contributor overseeing one of three distinct groups of fleet business, including Rental, Fleet Management Companies (FMC), and Major/Strategic Accounts. The role demands a strategic mindset, adept at fostering relationships, developing tailored programs, and driving growth initiatives within the designated sector. While each account type presents unique challenges and opportunities, the NAM plays a pivotal role in driving profitability and expanding market share.
Primary Duties and Responsibilities
- Identify and win new major account targets (Example: Amazon)
- Actively work to discover criteria for customer decision making to feed back into fleet organization.
- Apply multi-faceted sales techniques/approaches to secure meetings with strategic account decision-makers.
- In conjunction with FMC NAM, develop tailored programs to drive activation and growth of major/strategic qualified FMC clients.
- Deliver new customers to PB in target markets, some examples include:
- Reconditioning Targets: Cars.com, CarMax, Carvana, TrueCar, Autotrader, CarGurus, Peddle, CarsDirect DriveTime, Edmunds, etc.
- Top US Fleets (FMC/Non-FMC): Amazon, etc., based on attractiveness to PB.
- Use prospecting tools effectively to get to the most ideal customers.
- Skilled at getting to the fleet decision makers.
- Highly skilled at getting to fleet decision makers, professionally presenting PB solutions, and conceiving and implementing programs that create competitive advantage for PB.
Education and Experience
- Bachelor's degree from an accredited university.
- Strong sales experience and proven sales growth experience is required
- Experience prospecting and cold calling customers
Knowledge, Skills and Abilities
- Strong relationship building and customer service skills is required
- Strong written and verbal communication skills is required
- Excellent time management skills
- Effective written and verbal communication skills.
- Expert management skills necessary to lead a Sales team.
- Expert knowledge of Fleet Service or similar fields
- Intermediate knowledge of MS Outlook, Office & CRM tools
- Effective ability to plan and manage on both the strategic and operational level
- Must maintain a valid driver's license that meets the criteria under company policy
The ideal candidate for all NAM roles will exhibit a metric-driven approach, a hunger for success, and the ability to work collaboratively within cross-functional teams. This role demands a proactive individual capable of navigating complex business landscapes and driving sustainable growth across diverse fleet segments.
Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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