Customer Sales Support Representative

The Perennial Farm is looking for a key team member with excellent communication and people skills to work in a fast-paced, high energy environment. Applicant must be proactive with a positive 'can do' attitude and have excellent computer skills. Five years of Customer Service/Inside Sales experience preferred. Previous "green industry" experience/knowledge a plus. Must be able to work well independently and in a team. Attention to detail is a must, with the ability to multitask and solve problems.

Qualifications

• Strong PC knowledge to include proficiency with MS Word and Excel.
• Able to stay focused in an open work area during seasons of high call volume with background noise and distraction.
• Excellent verbal and written communication skills.
• Demonstrated ability to handle customer related issues which involve researching, investigating, determining appropriate resolutions.
• Horticulture experience and bilingual/Spanish speaking would be looked upon favorably.
• Multitasking and ability to work with large volumes of electronic information (i.e. emails, spreadsheets, etc) Exceptional organizational skills, interpersonal and follow-up skills in a fast paced, ever changing environment.

Job Summary

• Provide support to customers regarding product selection, placement of orders, order confirmation, order changes and pricing information in a reliable and timely manner.
• Perform order tracking and investigative work involving plant tags, freight, and backordered plant material with necessary follow-up to customers and other interested parties.
• Establish and maintain a positive and professional relationship with all customers, colleagues and supporting personnel.
• Make outbound sales and customer outreach calls. Identify upselling and/or cross selling opportunities with customers to help reach corporate goals.
• Gather information and enter claims to resolve customer problems.
• Conduct outgoing notification calls to customers on order changes as needed. Monitor and take follow-up action in a timely manner.

Salary commensurate with experience. An Equal Opportunity Employer.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Glen Arm, MD 21057: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

Salary : $18