IT Manager

At The Perfect Child, we’re seeking an experienced IT Manager who’s eager to further develop technological skills and bring change to make our staff’s lives better. This person will protect systems and assets, build solutions, implement new software and hardware, provide training, and assist in making IT operationally excellence. This role will serve as ‘Subject Matter Expert’ on Microsoft 365 applications including Outlook, SharePoint, Word, Excel, Teams and OneDrive with a deep understanding of cybersecurity best practices and data protection protocols.

The IT Manager will be responsible for ensuring smooth and efficient day-to-day technology operations, overseeing helpdesk staff, troubleshooting advanced technical issues, and supporting the maintenance of IT solutions. The ideal candidate will have strong problemsolving skills, an understanding of IT systems, and the ability to collaborate across departments to support both internal and client-facing projects.

Responsibilities include, but are not limited to, the following:

Team Development

• Manage the helpdesk team and evaluate performance.

• Ensure proper logging, tracking and resolution of all helpdesk requests.

• Develop monthly reports on helpdesk team’s productivity.

• Contribute to improving customer support by actively responding to queries and handling complaints.

Asset Management, Move, Change and Deploy

• Coordinating with Helpdesk the handling of Move, Change and Deploy of IT assets and resources.

• Oversee relocation and deployment of IT assets and the location of IT assets.

• Maintains an accurate and current inventory of all technology assets.

• Identifies the need for new or upgraded equipment.

• Manages requests for new hardware/software by other departments, including sourcing and implementation.

User Hardware/Software Management

• Prepares, manages and maintains user hardware and software, including laptops, desktops, tablets, iPhones, Office 365, etc.

• Upper tier support and response to helpdesk staff requests related to technical or nontechnical issues and provide timely resolutions.

• Determines an appropriate course of action from initial hardware and software assessment, delivers courteous, professional customer services based on established guidelines.

System Security/Software Management

• Performs daily system monitoring such as reviewing the integrity and availability of all systems, key processes, and application logs following our governance, risk and compliance process and procedures.

• Upgrades and configures systems as required, maintains and manages system upgrade schedules.

IT Knowledge and Education

• Provides training on information technologies, including but not limited to Office 365, mobile devices, productivity applications, and other technical systems and applications.

• Creates and maintains training and knowledge-based materials.

• Provides guidance and best practices on handling information technologies.

Requirements and Qualifications:

• A minimum of 3 years of information technology experience in a SMB or Enterprise environment.

• Bachelor’s degree in information technology, Computer Science, or related field.

• 3 Years of cloud experience (Microsoft Office 365, Google Workspace, Microsoft Entra) in an administrative role.

• Proven leadership and conflict management skills.

• Proven experience with supporting Office 365 in a healthcare or similarly regulated environment.

• Practical hands-on experience in administrating and managing Microsoft 365, Windows and VoIP infrastructure.

• Strong working experience as an administrator in Microsoft 365 Administration environment. Administering Office 365, Exchange, Azure Active Directory and SharePoint environment., and Google Workspace

• Ability to troubleshoot issues from Windows, Microsoft Office 365, iPhones, mobile devices or tablets etc.

• Ability to plan and execute complex IT projects.

• Experience working with technology vendors.

• Hands-on experience and techniques to support remote and mobile workforce, and remote offices.

• Experience with client management systems (CMS) in the community health care sector.

• Excellent organizational, time management and project management skills.

• An asset to possess knowledge or experience in working with Voice over IP (VoIP) technology such as user account provisioning, Teams voice and call center systems.

• Excellent written and oral communication skills.

• Strong attention to detail and documentation.

• Able to work independently and in a team setting.

• Familiar with procedures and best practices to protect privacy and security of confidential, personal and private information.

• Able and willing to learn new technical skills and technologies.

Remote and West Seneca NY Office location, Full time Monday to Friday (9AM – 5PM EST) with some afterhours / weekends

Compensation based on experience; we offer benefits.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Work Location: On the road

Salary : $90,000 - $110,000