What are the responsibilities and job description for the The Personnel Consulting Group | Help Desk Technician position at The Personnel Consulting Group?
Job Description :
As an On-Premise Help Desk Technician, you will be the frontline support for all end-user issues in a dynamic and technologically diverse environment. This role includes the management and support of various office technologies such as a golf simulator, conference room scheduling devices, and audio-visual equipment. You will ensure optimal hardware and software operations, enabling staff to maintain peak productivity.
Responsibilities :
Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
Support and maintain office technological equipment, including but not limited to audio / visual systems, conference devices, and interactive setups.
Troubleshoot and resolve technical problems in a timely and accurate manner, providing end user training and support where required.
Coordinate with corporate IT staff, providing on-ground support and feedback to ensure that corporate IT directives are implemented effectively.
Maintain documentation of local IT processes, systems, and procedures.
Qualifications :
Proven experience as a Help Desk Technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Professional customer service attitude.
Requirements :
Experience : Minimum of 3 years of hands-on IT support experience in an office environment
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Proof of eligibility to work in the United States will be required as part of the hiring process.
Additional Notes :
This position requires physical presence at the client’s New Orleans office and includes semi-regular travel to our headquarters in Dallas for training, meetings, and team collaboration.
Employment is contingent upon passing a comprehensive background check. This check will include verification of employment history, education credentials, and any criminal records.
Benefits :
Competitive salary and benefits package.
Dynamic work environment at one of New Orleans' top growing companies, frequently listed as a best place to work.
Office perks include access to unique amenities such as an in-office golf simulator.
Generous PTO policy including vacation, personal, and sick days.
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