What are the responsibilities and job description for the Bellperson - Part Time position at The Pfister Hotel?
Description
Welcome guests to the Pfister from all over, in a friendly manner, setting the tone for their stay! Take their bags and escort them to their rooms. As a Bellperson you own the front drive of the hotel and need to keep it ready for guest arrival. This position also requires a valid driver's license, two years of driving experience and a clean driving record.
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for outstanding people like you to be a part of our team and continue its iconic legacy.
ESSENTIAL FUNCTIONS:
* Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.
* Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
* Read and match luggage tags, write claim tickets, and detach portion to give to guest.
* Tag luggage for large groups.
* Organize and store luggage as necessary in a designated area.
* Park and retrieve guest vehicles operating in a safe manner at all times.
* Direct guest flow through hotel giving assistance and direction to various areas in hotel.
* Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.
* Always maintain a professional image while at work.
* Perform other duties as assigned by Manager.
* POSITION REQUIREMENTS:
* Ability to understand and follow written and or verbal instructions.
* Ability to effectively communicate verbally in English.
* Ability to read English language sufficiently to ascertain information from luggage tags and claim checks and to write numbers and names on claim checks and rooming lists.
* Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 55 lbs. continuously throughout shift.
* Ability to stand and/or walk continuously while performing essential job functions.
* Sufficient manual dexterity in one hand to be able to load and unload luggage
* Ability to perform tasks requiring bending, stooping and walking significant distances on property.
* Must join H.E.R.E. Local 122 union.
BENEFITS:
Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!
* A free, well-balanced meal every shift
* Room discounts at Marcus Hotels & Resorts properties and Historic Hotels of America properties
* Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
* Discounted parking rates
* "Two for one" movie theater coupons at Marcus Theatres
* Ability to grow your career, and transfer from one property to another while maintaining your service with the company
* Paid vacation days
* Annual wage increases
* Holiday, jury duty and bereavement pay
* Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
* Recognition programs
* Unlimited employee referral bonus
The Pfister Hotel is an Equal Opportunity Employer
