Customer Support Representative

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values

The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

• Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
• Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
• Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
  
  

You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.

Job Description: As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls.

Responsibilities:

• Ticket Management: Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally.
  
  

Prioritize and manage a high volume of tickets to ensure timely resolution.

• Phone Support: Answer incoming customer calls, providing assistance with order-related questions and concerns.
  
  

Effectively communicate product information, policies, and procedures to customers.

• Order Follow-Up: Track and follow up on customer orders to ensure timely delivery and address any delays or issues.
  
  

Provide customers with updates on their order status and resolve any discrepancies.

• Customer Interaction: Build and maintain positive relationships with customers through exceptional service.
  
  

Document customer interactions and feedback to improve service quality.

• Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
  
  

Qualifications:

• Fluent in English; bilingual proficiency in Spanish preferred but NOT required.
• Flexible work schedule, including weekends and ability to work night shifts (3:00 pm to 10:00 pm).
• Strong numerical aptitude for accurate charging and billing processes.
• Clinical background or experience in a healthcare setting preferred.
• Proven ability to multitask effectively.
• Proficiency in Microsoft Excel and email communication.
  
  

Additional Skills (Preferred):

• Familiarity with pharmacy software systems.
• Customer service experience, particularly in a healthcare or pharmacy setting.
• Excellent interpersonal and communication skills.
  
  

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
  
  

Shift:

• Day shift
• Evening shift
• Morning shift
  
  

Work Location: In person

Pay Range: $18 USD - $20 USD

At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.