Information Technology Support Specialist

Technology Support Specialist

We are seeking a skilled Technology Support Specialist to provide troubleshooting and technical assistance for employees. This role ensures smooth operation of software, hardware, and connectivity, offering direct support to staff and leadership. Occasional offsite event support may be required. The specialist will work closely with internal IT teams, external vendors, and employees to maintain a high standard of service.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve issues with business applications and system integration.
• Provide assistance for desktops, laptops (PC and Mac), mobile devices, and peripherals.
• Support multi-screen setups, wireless connectivity, and specialized hardware.
• Follow IT protocols for system configuration, troubleshooting, and data integrity.
• Maintain a structured log of issues and resolutions, ensuring timely follow-ups.
• Manage user access, including provisioning and deprovisioning of accounts.
• Provide hands-on and remote training on software and collaboration tools (Teams, Zoom, WebEx).

Infrastructure & System Administration

• Assist with server maintenance and configuration while adhering to IT security guidelines.
• Follow firm-wide change management processes for system updates.
• Contribute to IT initiatives that enhance service delivery and system efficiency.
• Track and manage technology assets, coordinating repairs and replacements.

Event & Offsite IT Support

• Provide technical assistance for meetings, presentations, and remote work setups.
• Configure networking equipment (routers, switches, servers) for offsite locations.

Collaboration & Communication

• Act as a bridge between IT teams, vendors, and employees to address technical issues.
• Communicate effectively with end users, ensuring timely problem resolution.
• Work alongside facilities and administrative staff to support conference room technology and office relocations.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum five years of IT support experience, with knowledge of networking and server environments.
• Proficiency in Windows operating systems and Microsoft Office suite.
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are a plus.
• Previous experience in a professional services or legal environment is preferred.
• Availability for on-call rotations and occasional travel.

Compensation & Benefits

• Competitive salary with potential bonuses and overtime eligibility.
• Comprehensive medical, dental, vision, and life insurance plans.
• Family-friendly benefits, including parental leave and wellness programs.
• Professional development opportunities and tuition reimbursement.
• Paid volunteer day and additional personal time off.

Salary range: $76K to $91k

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.