Technical Support Specialist

The IT Support Specialist is responsible for diagnosing and resolving software, hardware, and connectivity issues while ensuring smooth day-to-day operations for employees. This role provides direct support for staff and leadership on all technology-related matters, including offsite event setups when needed. The specialist works closely with internal IT teams, external vendors, and firm employees to maintain high service standards.

RESPONSIBILITIES

Technical Support & Troubleshooting

• Diagnose and resolve issues with workplace applications, ensuring seamless integration between software and hardware.
• Provide technical assistance for various devices, including desktops, laptops (both PC and Mac), mobile devices, and peripheral equipment.
• Configure and support multi-screen setups, wireless connectivity, and other specialized hardware needs.
• Follow established IT protocols for system configurations, troubleshooting, and data preservation.
• Maintain an organized log of technical issues and resolutions, ensuring timely updates and communication with end users.
• Assist in user account management, including provisioning and deprovisioning access across multiple systems.
• Deliver in-person and virtual training on software, hardware, and collaboration tools such as Teams, Zoom, and WebEx.

Infrastructure & Systems Support

• Assist with server maintenance and configurations while following firm-wide IT security standards.
• Adhere to internal change management processes when making updates to the IT environment.
• Participate in IT projects that enhance service delivery and system efficiency.
• Support IT asset management, tracking hardware updates, repairs, and replacements.

Event & Offsite IT Support

• Provide technical support for meetings, conferences, and offsite work, ensuring reliable connectivity and system functionality.
• Assist with setting up networking equipment (routers, switches, servers) for remote locations.

Collaboration & Communication

• Act as a liaison between IT teams, vendors, and employees to resolve technical concerns efficiently.
• Maintain clear and proactive communication with end users, ensuring a high level of customer satisfaction.
• Work with facilities and administrative staff to support conference room technology and office relocations.

REQUIREMENTS

• Bachelor's degree in a related field or equivalent experience.
• At least five years of experience in IT support, with strong knowledge of networking and server environments.
• Proficiency in Windows operating systems and Microsoft Office applications (Word, Outlook, Excel, PowerPoint).
• Relevant industry certifications (e.g., CompTIA, Microsoft, ITIL) are highly desirable.
• Prior experience in a professional services or legal environment is a plus.
• Willingness to participate in on-call rotations and occasional travel.

COMPENSATION & BENEFITS

• Competitive salary, with additional bonuses and overtime eligibility where applicable.
• Comprehensive health, dental, vision, and life insurance options.
• Parental leave and family support benefits.
• Wellness programs, including access to mental health and mindfulness apps.
• Professional development opportunities and tuition reimbursement.
• Paid community service day and additional personal time off.

Salary range for this role: $76K to $106K (varies based on experience and location).