What are the responsibilities and job description for the Café/Coffee Shop Assistant Manager position at The Phoenix House?
Job Overview
We are seeking a dedicated and proactive Shift Manager to oversee daily operations in our (at times) fast-paced environment. The ideal candidate will possess strong leadership skills and a commitment to providing exceptional customer service. As a Shift Manager, you will be responsible for ensuring that all team members deliver high-quality service while adhering to food safety standards and operational procedures.
Note: Listed wage does not include tips! Our tip rate adds $4-$6 per hour.
Responsibilities
- Supervise and coordinate the activities of team members during shifts to ensure efficient operations.
- Provide outstanding customer service by addressing customer inquiries and resolving issues promptly.
- Train new employees on food handling, safety protocols, and the use of Toast POS systems.
- Manage cash handling procedures, including operating cash registers and processing transactions accurately.
- Maintain cleanliness and organization in the work area, ensuring compliance with food safety regulations.
- Monitor team performance and provide constructive feedback to enhance productivity.
Experience
- Previous experience in a supervisory role within the food and specifically coffee service industry is required.
- Strong customer service skills with a focus on creating positive dining experiences.
- Familiarity with food handling practices and food safety regulations.
- Basic math skills for cash handling and inventory management.
- Experience using Toast POS systems is a plus but not required; training will be provided.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A ServeSafe certification is a major benefit but not required.
Benefits
While we are a small but growing business, we cannot yet offer health or dental insurance. However, we do offer as much as we can give to our employees including:
- 50% off discount for all On Shift food and drinks (Drip/Iced Coffee are on the house)
- 25% off Friends and Family discount
- A friendly, low pressure environment with owners whose most important daily initiative is to ensure the contentment and confidence of all staff members!
If you are interested in joining our team, please reach out!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Morgan, UT 84050 (Required)
Ability to Relocate:
- Morgan, UT 84050: Relocate before starting work (Preferred)
Work Location: In person
Salary : $4 - $6