What are the responsibilities and job description for the Desk Attendant position at The Pickleball Club of Tysons?
We are looking for a friendly, organized, and customer-focused individual with prior experience running operations in hospitality, athletic clubs, or retail. As a Welcome Desk Attendant, you’ll be the first point of contact for our members and guests, ensuring a smooth and enjoyable experience. This role is perfect for someone who enjoys assisting players and keeping things running efficiently.
Responsibilities include Member & Guest Experience, Court & Facility Management, Reservations & Payments, Operational Expectations:
- Greet and assist members and guests upon arrival and departure.
- Manage court reservations, check-ins, payments, and waivers using CourtReserve.
- Engage with players to ensure smooth play and promote club programs.
- Ensure facility cleanliness, including courts, restrooms, and social areas.
- Handle phone inquiries, provide tours, and support Pro Shop sales.
- Secure facility and complete opening/closing duties as assigned.
- Evening and weekend shifts are both available and mandatory. Morning shifts are available.
- The ability to pass a background check.
Qualifications:
- Strong customer service and communication skills.
- Ability to multitask and adapt to changing priorities.
- Experience with Microsoft Suite (Excel, Outlook, etc.) and CourtReserve.
- Organized, detail-oriented, and reliable.
- Problem-solving and decision-making skills.
- High school diploma or GED required. The ability to pass a background check.
Physical Requirements:
- Extended periods of walking, standing, bending, and kneeling.
- Ability to use a computer, phone, and other equipment as needed.
Join our team and be part of a fun, active, and welcoming pickleball community!
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Experience:
- customer service and project management: 1 year (Preferred)
Language:
- English (Required)
Location:
- Vienna, VA 22182 (Preferred)
Ability to Commute:
- Vienna, VA 22182 (Required)
Ability to Relocate:
- Vienna, VA 22182: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20