What are the responsibilities and job description for the Customer Service Representative position at The Pied Piper Pest - Termite - Lawn?
Welcome all new & existing customers to Pied Piper.
- Be a customer advocate for all customer service issues.
- Initial, reoccurring, follow up schedule calls as required by the customer.
- Follow up on all re-services to assure complete satisfaction.
- Take ownership of customer service issues and resolve them to the customer’s satisfaction.
- Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve the quality of our customer interaction.
- Be responsible to handle all initial customer requests for service cancellation. Work to identify and correct customer service issues. Do whatever it takes to save a customer.
- Work flexible hours to attempt to be available when the most customers’ needs could be addressed. Work schedules are to be established by management and may vary with seasonal and business requirements.
- Work with the Office Manager, and Leadership Team to quickly resolve customer service issues.
- Other duties as assigned.
* Oral and written communications * Telephone etiquette
* Self-motivator * Diplomacy
* Problem solving * Computer knowledge
* Customer relations * Handle multiple tasks
COMPANY CORE VALUES
1. Understand the value of our reputation
2. Consistently exhibit professionalism to our customers and team.
3. 100% Reliable to our customers and team.
4. Willingness to learn and grow.
5. Hunger for achievement
Summary
As a Customer Service Representative, you will be essential in delivering outstanding client support and enhancing customer satisfaction. Reporting to the Customer Service Manager, you will utilize your core skills in communication and phone etiquette to effectively address customer inquiries and resolve issues. Your proficiency in computer skills will aid in data entry and managing customer information efficiently. With the potential to leverage premium skills such as multilingual communication, you will contribute to a diverse and inclusive service environment. Join our team and help us maintain our commitment to exceptional customer care.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $20
