Front Desk Coordinator

SUMMARY:

The Front Desk Coordinator is responsible for maintaining the therapy centers and providing a stellar patient experience that separates The Pinpoint Group from other therapy centers.

ESSENTIAL FUNCTIONS:

• Responsible for opening and closing the facility.
• Greets patients with a friendly smile and exhibits outstanding customer service with all.
• Checks the clinic mailbox daily.
• Responds to client and vendor messages and correspondence daily.
• Schedules appointments in person or by telephone, sends reminders and follows up on no-shows.
• Prepares and maintains patients' charts with accurate record keeping securing client information according to HIPPA guidelines.
• Verifies insurance information, obtaining pre-authorizations and payment(s)
• Coordinates patient referrals, registration, and scheduling
• Enforces policies to ensure compliance standards are met.
• Maintains the Electronic Patient Tracking System.
• Performs other duties as assigned.

SKILLS AND KNOWLEDGE

• Excellent time management skills with a proven ability to meet deadlines with attention to details.
• Ability to multi-task effectively while maintaining a positive attitude.
• Demonstrate professionalism and business ethics.
• Excellent organizational and interpersonal skills.

COMPETENCIES

• Ethical Conduct
• Time Management
• Communication
• Customer Focus

WORK ENVIRONMENT

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

PHYSICAL DEMANDS

There may be prolonged periods sitting at a desk and working on a computer.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. The onsite work hours are based on the clinic hours for the assigned shift.

TRAVEL

This position may travel up 10%.

PREFERRED EXPERIENCE AND EDUCATION

• Bachelor’s degree preferred.
• Medical office experience in a clinical or similar healthcare setting.
• Understanding of basic healthcare terminology.
• Advanced knowledge of Microsoft Office - Word, Excel, Power Point and Outlook.
• Advanced skills in online meeting tools, i.e., Zoom, Teams, Google Meet.

AAP/EEO STATEMENT

The Pinpoint Group, Inc. and its Affiliates does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.”

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the founding member for this position. Duties, responsibilities, and activities may change at any time with or without notice.