What are the responsibilities and job description for the C.N.A Concierge position at The Plaza Health and Rehabilitation Center?

The Plaza Health and Rehabilitation Center -

CNA / Concierge

The Plaza is looking to fill CNA / Concierge positions. The CNA Concierge plays a vital role in ensuring a seamless transition for short-term patients transferring from the hospital to our nursing home. This position focuses on delivering exceptional customer service, enhancing patient satisfaction, and acting as a point of contact for patient concerns and questions. The ideal candidate will possess strong communication and organizational skills and demonstrate compassion and professionalism in all interactions.

Current Florida CNA is required

What we offer you as the CNA / Concierge :

Competitive Pay

Paid Time Off

ABOUT THE PLAZA REHABILIATION AND NURSING CENTER - Located in Gainesville FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

Requirements of the CNA / Concierge :

Current Florida CNA (Certified Nursing Assistant) certification required.

Ability to pass a drug screen and Level 2 background check

Experience of the CNA / Concierge :

At least one (1) year experience in a Skilled Nurisng Facility preferred

Key Responsibilities

Hospital-to-Nursing Home Transition Support :

Greet and welcome patients and families upon arrival.

Assist with settling patients into their rooms, ensuring comfort and familiarity with the facility.

Provide an orientation to the facility, including amenities, schedules, and services available.

Patient Satisfaction and Advocacy :

Serve as a primary contact for patients and families regarding non-clinical concerns.

Regularly check in with patients to ensure their needs are met and provide updates to the appropriate teams as necessary.

Act as a liaison between patients, families, and staff to address and resolve concerns promptly.

Customer Service Excellence :

Build positive relationships with patients and families to enhance their experience.

Provide information about facility services, including therapy, dining, and recreational activities.

Offer assistance with coordinating appointments or follow-ups as needed.

INDCNA

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