Membership Sales Rep 1 FT

The Plex is your premier destination for family fun, event planning, sports, dining, parties, and more. Our 3 operating businesses (Club Sport, SportsPlex, and Food & Beverage) offers 240,000 square feet of entertainment space under one roof where you will find everything you need for fun, fitness, family activities, food & beverage, parties, and social events. Open 7-days a week, our facility offers an arcade of games, bocce ball, bouncy houses, wall climbing, cornhole, darts, pizza, sushi, tapas, a vast beer wall and so much more.

Job Summary:

The membership sales rep who will be selling new memberships for the club. They will professionally represent our company presenting the clubs features, benefits, services and programs. In addition they will assist our membership base by handling upgrades, transferring members, and rejoins. The successful candidate will also support the membership department staff with customer service related issues. Reporting to the Membership Sales Manager, they will focus on building relationships with customers, and assisting in the process of integrating new members into the club and assuring their satisfaction. The membership sales rep will build a strong referral base to generate leads and sales. Their primary objective is to attain or exceed monthly sales unit and membership fee goals while ensuring a positive buying experience for each new member.

Duties/Responsibilities:

Meet or Exceed membership monthly quotas by conducting membership calls and tours

Meet or exceed minimum daily performance expectations as set by ClubSport San Jose

Meet or exceed the minimum lead generating goal by self-generating new sales leads through outside sales efforts and grass roots marketing efforts

Conduct outside direct sales efforts in the community with merchants, corporate and residential markets

Telemarketing and follow up on all leads generated/provided by the clubs marketing efforts

Convert leads into prospects; convert prospects into tours; convert tours into new members

Help integrate new members into the club, reinforce their good buying decision, and convert them into satisfied referral-generators

Provide accurate information on lead sources/sales to Club Manager to assist in the design and implementation of future marketing campaigns

Handle membership inquiry call-ins

Give club tours to walk-ins and to scheduled appointments

Schedule appointments for tours (from inbound and outbound calls)

Close the sale, accurately complete all new membership paperwork, collect up- front payments and submit to accounting

Continually update and improve knowledge of club programs, services, policies, facilities, equipment, amenities, etc.

Attend one prospecting and one networking event monthly as assigned by your Club Manager

Participate in club and community functions/events as assigned by Club Manager

Participate in sales training and continuing education

Attend sales department meetings

Accurately complete and submit daily and weekly tracking sheets and semi-monthly payroll sheets

Other responsibilities as assigned by the Membership Manager

Required Skills/Abilities:

Excellent customer service skills

Sales and closing skills

Education and Experience:

HS diploma or equivalent

Previous selling or account management experience

Physical Requirements:

Ability to write, read, speak, listen, and observe.

Tour the club: walk and climb stairs

Stand or sit for prolonged periods of time

Perform repetitive telephone work

Type and operate a computer

Bend and lift up to 30 lbs.