Receptionist

Store Receptionist Job Description

The Plug is seeking a friendly and organized Store Receptionist to join our team in New Buffalo, MI. If you have excellent communication skills, a warm personality, and a passion for the cannabis industry, we want you to be the welcoming face of our store!

Who We Are: At The Plug, we’re more than just a cannabis store – we’re the ultimate destination for cannabis enthusiasts and newcomers alike. Our brand is all about quality, knowledge, and top-tier customer service. We pride ourselves on offering a curated selection of products that provide the best value to our customers. We are deeply customer-focused, striving to ensure every visit is a unique and satisfying experience.

Your Mission: As the Store Receptionist, you’ll be the first point of contact for our customers. You’ll create a welcoming environment, manage customer flow, and ensure everyone has a smooth and enjoyable experience from the moment they walk through the door.

What You’ll Do:

• Warm Welcome: Greet customers warmly as they enter the store. Verify IDs to ensure compliance with state regulations.
• Customer Flow Management: Manage the flow of customers to ensure a smooth and organized shopping experience. Direct customers to the appropriate sections of the store or to specific staff members.
• Information Hub: Answer customer inquiries in person and over the phone, providing information about products, store hours, policies, and promotions.
• Customer Assistance: Help customers fill out any necessary forms or paperwork and provide support for any special needs they may have.
• Communication Liaison: Relay messages between customers and staff and ensure clear communication throughout the store.
• Administrative Support: Perform general administrative tasks such as data entry, filing, and maintaining records. Assist with store opening and closing procedures.
• Promotions & Events: Assist in promoting store events, new product launches, and special promotions. Hand out promotional materials and provide information on upcoming events.
• Cleanliness & Organization: Keep the reception area clean, organized, and welcoming. Take ownership of opening and closing tasks relevant to front of house. Ensure that promotional materials are stocked and up to date.
• Customer Feedback: Collect customer feedback and share insights with management to help improve our products and services.

What You’ll Need:

• Experience: Previous experience in a customer service or receptionist role is preferred. Experience in the cannabis industry is a plus but not required.
• Communication Skills: Excellent verbal and written communication skills. Ability to interact with customers in a friendly and professional manner.
• Customer Focus: A passion for helping others and providing top-notch customer service. Ability to handle customer inquiries and complaints professionally.
• Organizational Skills: Impeccable organizational skills to manage multiple tasks and maintain a clean and orderly reception area.
• Tech Proficiency: Familiarity with basic office software (e.g., Microsoft Office, Google Workspace). Ability to quickly learn and use store management software.
• Compliance Knowledge: Understanding of local and state cannabis retail laws and regulations is a plus.
• Problem-Solving Skills: Ability to handle unexpected situations calmly and efficiently.
• Interpersonal Skills: Strong interpersonal skills with the ability to work well both independently and as part of a team.
• Age & ID: Must be at least 21 years old and possess a valid driver’s license or state ID.
• Background Check: Must pass all required background checks.

Compensation:

• Competitive hourly wage based on experience ranging from $15-$16.
• PTO, holiday pay, employee discounts, and product giveaways.

Join us at The Plug and be a part of something special. If you're ready to plug into a dynamic and exciting career, apply today!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15 - $16