What are the responsibilities and job description for the IT Support Tech I position at The Portland Clinic?
At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: IT Support Tech I
SUPERVISOR: Director Information Technology/Security
HOURS PER WEEK: 40hrs/Non-Exempt
DEPARTMENT: Information Technology
HIRING BONUS: $1,000 after 90 days
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: Provide exceptional customer service and end user support for all approved clinic software and hardware.
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Provide end user support for all approved clinic software.*
2. Provide basic hardware installation, repair and maintenance for computers, printers, and other peripherals as needed.*
3. Document Information Technology processes and procedures.*
4. Escalate Information Technology emerging problems to the IT Director.*
5. Maintain adequate department supply inventory.*
6. Monitor and respond to intranet-submitted Help Desk tickets.*
7. Answer and resolve incoming Help Desk calls, ensuring each is logged in IT case tracking system. *
8. Travel between clinic locations as needed.*
9. Provide basic training to end users for clinic intranet, email, application and network login procedures.*
10. Participate in after-hours work.
11. Take lead administrator and support role on applications as requested.
12. Cross-train with other IT support staff to ensure maximum end user support and adequate coverage during absences.
13. Assist in software and hardware upgrades.
14. Participate as an active team member.
15. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
16. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
17. Abide by company policies.*
18. Other tasks as assigned.*
19. Maintain regular, in person, work attendance and punctuality, as scheduled.*
- High School Diploma or equivalent
- 1 years of IT help desk experience.
- High degree of initiative, ability and motivation to learn and adapt to new technologies.
- Work well individually and as part of a team.
- Work well in very fast paced environment and able to handle multiple projects and assignments.
- Knowledge of healthcare field.
- Basic typing skills.
- Some college level courses
- A Certification
- 401k plan with Employer Matching up to 4.5% annually
- Roth IRA
- Comprehensive Medical, Dental and Vision insurance
- Flexible Spending Account
- Company provided $10K Group Life/AD&D insurance
- Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability
- 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
- One paid Wellness day per year
- Seven paid holidays, and 1 partially paid holiday (mid-day closure)
- Employee Assistant Program
Salary : $1,000
