Mitigation Manager

Position: Mitigation Department Manager

Reports to: Branch Manager

Position Summary:

Welcome to your new role within an exciting, thriving and growing restoration company! The Water and Fire Mitigation Department Manager at Terminus is responsible for leading, overseeing and coordinating the department responsible for emergency response to water and fire-related property damage. This leadership role involves hiring, overseeing and managing a team of project managers, estimators and technicians, coordinating with upper leadership, clients and subcontractors, and ensuring that projects are completed on time and within budget ensuring a timely response to emergency mitigation losses, the proper use of drying equipment, and providing exceptional service to clients during crisis situations. The Mitigation Manager ensures that all mitigation activities are carried out efficiently, safely, and in compliance with industry standards. This role emphasizes strategic planning, team management, operational oversight, and ensuring that the department delivers high-quality services that meet or exceed industry standards and client expectations. This role involves the crucial communication between insurance adjusters, clients and team members. Terminus prides themselves on fostering an industry leading company culture and it will be up to the Mitigation Department Manager to drive and nurture this culture within their own department

Key Responsibilities:

• Emergency Response Management
  • Lead and coordinate the immediate response to water and fire emergencies, including dispatching teams to affected sites.
  • Assess the severity of damage and determine the appropriate mitigation strategies
• Department Leadership
  • Manage the overall operations of the emergency water and fire mitigation department, including personnel, resources, and equipment.
  • Manage workload and assign new projects to project managers/estimators accordingly.
  • Develop and implement strategic plans to grow and improve the department’s capabilities and efficiency.
  • Lead, mentor, and develop a team of project managers, estimators, technicians, and administrative staff.
  • Work with upper leadership to set performance goals and objectives for the department and ensure they are met. Report measurables back to leadership.
  • Oversee all hiring and training of new project managers, estimators and technicians.
  • Foster a collaborative and positive work environment and drive company culture.
• Operational Oversight
  • Oversee the department staff responsible for the planning, execution, and completion of all water and fire damage restoration projects, ensuring they are completed on time, within budget, and to the highest standards of quality.
  • Coordinate with other departments, such as reconstruction, sales, marketing, and finance, to ensure seamless operations and customer satisfaction.
  • Monitor and manage department budgets, including labor costs, equipment maintenance, inventory and employee payroll.
  • Ensure all projects are conducted in compliance with local, state, and federal regulations, as well as industry standards (e.g., IICRC guidelines).
  • Implement and maintain quality control processes to ensure that all work meets or exceeds client expectations.
  • Oversee safety programs and ensure that all team members adhere to safety protocols and use personal protective equipment (PPE) as required.
  • Prepare and manage the department's budget, including forecasting, monitoring expenses, and ensuring profitability. Analyze financial reports and KPIs to identify areas for cost reduction and operational improvement.
  • Review and approve all project estimates, ensuring they are accurate and competitive before being sent to client.
• Client and Stakeholder Relations
  • Assist PMs in addressing client concerns and ensure high levels of satisfaction.
  • Handle escalated issues or disputes with professionalism and focus on both customer and subordinate satisfaction. Promote healthy company culture within department.
  • Build and maintain strong relationships with insurance adjusters, property managers, and other key partners to drive business growth.
• Business Development
  • Participate in networking events, trade shows, and industry associations to promote the company’s services.
  • Stay updated on industry trends, new technologies, and competitive practices to maintain a competitive edge.
• Continuous Improvement
  • Provide training and professional development opportunities for department staff to keep them informed of the latest industry practices and technologies.
  • Develop and implement standard operating procedures (SOPs) for all aspects of the department’s operations.

Qualifications:

• Strong leadership and team management abilities.
• Excellent organizational and project management skills.
• Strong financial acumen with experience managing budgets.
• Exceptional communication and interpersonal skills.
• Proficiency in industry-standard software such as Xactimate, project management tools and the full Microsoft Office Suite.
• Flexibility to work outside of standard business hours if required.
• Must have a valid driver’s license and have a clean Motor Vehicle Report.

Experience:

• Minimum of 5-7 years of experience in water and fire damage restoration, with at least 3 years in a management role.
• Education: Bachelor’s degree in Business Management, Construction Management, or a related field is preferred.
• Certifications: IICRC certifications required.

Work Environment:

• The position is a mix of office and fieldwork. The Mitigation Manager may need to visit project sites, which may involve exposure to hazardous conditions. Appropriate safety gear will be provided.

Physical Requirements:

• Ability to inspect sites, which may involve climbing, standing, and working in various environmental conditions.
• Must be able to occasionally lift and move equipment or materials as needed up to 30 lbs.