Manager of Residential Services

Position Summary: The purpose of this position is to provide oversight and continuity of care for each resident living in home operated by The Progress Center.

Reports To: Director of Home and Community Based Services

Duties: Primary focus is on the needs and services of all residents in each home including but not limited to:

• Requesting and reviewing Functional and Comprehensive Functional Assessments of all residents.
• Actively participate on all planning teams and attend meetings as scheduled.
• Developing Individual Service Plans to meet the needs of each resident within the scope Section 21, Section 97 and Licensing Regulations.
• Developing plans when necessary to support individual with behavioral challenges within regulation
  • Work with clinical staff when necessary
  • Seek approval process of the Review Committee
  • Maintain and report on behavioral data as necessary
• Ensure that plans are up to date and entered into Therap by each effective date.
• Provides oversight and direction of all medical/psychiatric needs of each resident, by being in contact with healthcare providers and attending all major medical appointments.
• Ensure that all Medication Administration Records (MARs) are current and per physician's orders using Therap.
• Approve all MARs
• Review all incident reports and Reportable Events
• Enter Reportable Events into EIS
• Attend staff meetings with a focus on services of each individual and expected/desired outcomes of goal/plan.
• Provide coaching and mentoring to direct support staff regarding the delivery of services, including frequency and interventions.
• Provide coaching and mentoring to Residential Program Coordinators to ensure growth in all areas
• Maintain all section 21 approvals through the Kepro portal.
• Submit Billing as dictated by home type.
• Provide on call support

Supervisor: The Residential Services Manager provides direct supervision to: Residential Services Coordinators and In Home Support Coordinator

• Administratively supervise all direct reports to ensure their compliance with their job responsibly and accountability.
• Provide all direct reports with monthly supervisions and annual evaluations and corrective actions when necessary.
• Hold monthly staff meetings and participate in monthly team meetings.
• Oversight of staff development opportunities.
• Interview, choose, and orient direct reports and provide a 90-day evaluation upon hire.

General:

• Comply with all federal, state and local regulations as regards services for persons with developmental or intellectual disabilities or autism, including rights of recipients and mandatory reporting.
• Comply with Office of Aging and Disability Services and Department of Human Services regulations.
• Demonstrate confidentiality and respect to the lives of those we support
• Provide emergency coverage in residential homes or community support programs as needed
• Must comply with State of Maine Immunization Requirements for Healthcare Workers 10-144 CODE OF MAINE RULES CHAPTER 264
• Participate as a member of the Team

Qualifications:

• Bachelor's degree in related field or equivalent experience.
• Minimum 3 years related experience.
• Minimum 3 years' supervisory experience
• DSP and CRMA certification or become certified within 90 days
• Must have a valid driver's license, clean driving record and reliable transportation (up to date inspection, registration and insurance meeting Maine state requirements) to be available for use during work hours.

All employees at The Progress Center are expected to perform their job duties putting the mission and values of organization at the center of every decision they make. Job performance will be measured based on the employee's ability to implement the missions and values of the organization into their work in the ways in which their specific job allows, as well as key performance indicators associated with individual jobs.

Mission: The Progress Center's mission is to inspire hope, independence and lasting change within our community through building a healthy environment in which all individuals may thrive.

Values:

Supporting individual choice - The Progress Center supports the right for people to make choices that may result in natural consequences or may create a learning opportunity for all involved.

Empowering all - The Progress Center empowers staff, clients, caregivers and volunteers to speak up for themselves and to take control of their lives.

Championing positive change - The Progress Center is committed to advocating courageously for equality and positive changes in our community through strategic action at the local, state and federal levels.

Ensuring dignity and respect - The Progress Center is committed to treating our stakeholders, consumers and employees, at all times, with respect and dignity.

Maintaining accountability and responsibility - The Progress Center is committed to holding ourselves accountable to achieving the goals that we set and ensuring that we take responsibility for our actions.

Leading with generosity to our community - The Progress Center engages in our communities with generous intentions to make the community a better place to live and work.

Providing strength and guidance - The Progress Center strives to act as a pillar of strength and guidance to all who need support.

Abilities: This position requires the ability to function comfortably both independently and in a team in environment, as well as the ability to effectively communicate with staff at all levels. Exceptional organization, communication and interpersonal skills are essential. Must have supervisory experience. Attention to detail is imperative for the success of this position. Proficiency with electronic software (Microsoft Office Suite) and electronic health records.

Strong writing, typing and organizational skills are necessary. Strong interpersonal skills, and a professional presentation are required.

Physical Demands: The physical demands described herein are those that must be met by an employee to successfully perform the essential functions of the job and include climbing stairs regularly, carrying and lifting materials weighing up to 50 lbs, bending and stretching.

Mental Demands: Must be able to assume a wide range of responsibilities, be self-directed, and effectively work within a busy and demanding environment.

Safety: The Progress Center promotes a safe work environment. Employees must follow all safety policies and procedures to ensure an accident free workplace.

Confidentiality: The Progress Center employees may have access to or be required, as part of the duties of this job, to view, use, and/or be aware of certain Protected Health Information (PHI) or other facts about individuals that are of a highly personal and confidential nature. Employees must follow and adhere to all HIPAA and agency confidentiality and privacy policies and practices. Employees may also be required to follow additional confidentiality policies and practices required by certain programs or business units.

Work Environment: The Residential Services Manager will primarily work from The Progress Center Campus at 5 Fore Street, Oxford location with potential travel to other locations.

Job Performance Evaluation: The employee will be evaluated at 90 days and annually thereafter unless performance warrants more frequent evaluations.

Employment Conditions: This is a full time exempt position with those related benefits as outlined in the personnel policies. An initial background check will be completed to ensure the employee meets the standards set by the agency and throughout employment as outlined in Personnel Polices to ensure continued integrity of the employee.