What are the responsibilities and job description for the Call Center Representative position at The PT Services Group?
Company Overview
The PT Services Group has been a leader in the financial services and insurance industries for over 30 years. Our commitment to excellence is reflected in our locally hired sales associates who specialize in scheduling appointments and engaging with high-level decision makers.
Summary
We are seeking a dedicated Call Center Representative to join our team. This role is essential in providing exceptional service and facilitating communication between our clients and decision makers. The ideal candidate will thrive in a fast-paced environment, ensuring that all interactions are handled professionally.
Responsibilities
- Make out going calls with professionalism and courtesy.
- Provide accurate information to clients regarding our services.
- Schedule appointments efficiently for our clients.
- Maintain detailed records of customer interactions and transactions.
- Analyze customer needs to provide tailored solutions.
- Collaborate with team members to enhance service delivery.
Requirements
- Proven experience in customer service or call center environments.
- Strong communication skills, both verbal and written.
- Ability to analyze information and provide effective solutions.
- Sales experience is a plus but not required.
- Data entry skills with attention to detail are essential
If you are passionate about delivering outstanding customer service and want to be part of a dynamic team, we invite you to apply for the Call Center Representative position at The PT Services Group today!
Job Type: Full-time
Pay: $17.00 - $35.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No nights
- No weekends
People with a criminal record are encouraged to apply
Location:
- Pittsburgh, PA 15219 (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Pittsburgh, PA 15219 (Preferred)
Work Location: Hybrid remote in Pittsburgh, PA 15219
Salary : $17 - $35