Tech Support Analyst

The Public Archaeology Laboratory, Inc. is a full-service New England cultural resource management firm. We offer archaeological services primarily in New England and the Mid-Atlantic regions. Our clients include governmental agencies, corporations, engineering firms, and private developers from the energy, telecommunications, transportation, and environmental market sectors.

At PAL we are inspired to build a diverse and inclusive work force. Our greatest asset is our people. The ideal candidate will play a key role in providing systems and network support to PAL’s employees and clients.

The IT Support Analyst ensures proper computer operation so end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Responsibilities

·Provide systems and network support

·Assist with the setup and configuration of new hardware and software for employees

·Respond to Tier 1 help desk tickets Escalate support issues to appropriate levels for resolution assistance if unable to resolve

·Communicate with IT Management regarding outstanding issues

·Perform necessary tasks to resolve and close calls in a timely manner

·Train internal end-users on system and software basics

·Troubleshooting skills for a host of peripherals and the use of command line

·Physical capability to lift and carry 50 pounds

·Maintain and promote the high standards of the department set by IT Management

Qualifications

·Associate’s degree in IT/IS minimum

·One or more IT related Industry Certifications, training, or equivalent job experience

·2 yrs. in a high-paced technical support environment with an understanding of the essential expectations of the job and bring valuable knowledge and experience to the firm

· Ability to multitask and work efficiently under pressure, and to meet agreed upon deadlines

·Good knowledge of, and experience with, Windows 10/11 and Microsoft M365 is required to support the company standard of using the Microsoft family of operating systems and products

·Experience supporting Windows, OSX and iOS operating systems

·Basic understanding of WAN / LAN infrastructure, and Windows servers (Active Directory) and messaging (M365/Exchange)

·Excellent communication skills (oral, written, and non-verbal)

·Excellent organizational skills, detail oriented, and ability to work in multi-task working conditions with minimal supervision

· Excellent analytical skills with demonstrated ability to be proactive in problem resolution for a production environment

·Must be highly self-motivated, require little or no supervision and demonstrate a consistently strong initiative

· Ability to work methodically in a fast-paced, time-sensitive environment

· Ability to work as part of a team of outside IT engineers working across several different complex application platforms

Compensation

$75,000 to $90,000

Benefits

PAL offers a comprehensive benefits package that includes health, dental, vision, company-paid life insurance and long-term disability, paid time off, 12 paid holidays and a 403(b) with a company match.

Please send cover letter and resume to employment@palinc.com. Please visit our website at palinc.com to learn more about PAL.

Disclaimer

The above information describes the general nature of the and level of work only. This is not an exhaustive list of all required responsibilities, duties and responsibilities. Other duties may be added, or this description may be changed at any time.

PAL is proud to be an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status or disability status.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Pawtucket, RI 02860 (Required)

Work Location: In person

Salary : $75,000