What are the responsibilities and job description for the Service Writer position at The Quiet Zone Complete Car Care Center?
Service Writer
Overview:
High Volume Independent Family owned stores, Must have automotive knowledge, We require all of our writers to put their eyes on everything presented to our customers. We believe 100% in honesty and integrity. We require our writers to know & understand what’s being presented and help our customers make educated, intelligent decisions!! We NEVER WORK WEEKENDS or HOLIDAYS and value our staffs time spent with family! The vast majority of our work is customer pay. Rarely do we deal with 3rd party warranty companies. Join our team to assist in managing customer service interactions and coordinating automotive services efficiently.
Experience with Tek-Metric, our POS systema plus but ample online and on hand training is available
Responsibilities:
-Communicate with technicians & visually inspect all necessary repairs
- Communicate with customers to understand their service needs and provide accurate service estimates.
- Schedule appointments and manage service requests to ensure timely completion.
- Coordinate with technicians to ensure all services are performed correctly and efficiently.
- Upsell additional services or products based on customer needs.
- Maintain detailed records of services provided and customer interactions.
- Assist in managing the overall workflow of the service department.
Requirements:
- Experience in automotive services
- Strong customer service skills with the ability to effectively communicate and build rapport with customers.
- Knowledge of automotive service management practices.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Experience in upselling services or products is a plus.
- Previous experience in service writing or related roles is preferred.
This position offers competitive compensation, opportunities for growth, and a supportive team environment. Full-time employees are eligible for benefits including health insurance, paid vacation, and sick time.
If you are passionate about automotive services and excel in customer interactions, we encourage you to apply. This position does not offer remote work options.
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
- No nights
Work Days:
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Torrington, CT 06790 (Required)
Ability to Relocate:
- Torrington, CT 06790: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $75,000