What are the responsibilities and job description for the Security Agent position at The 'Quin House?
Position: Security Agent
Reports To: Club Security Supervisor
The ‘Quin is Boston’s newest private members-club dedicated to bringing together a diverse group of leaders, creators, and innovators who are interesting and interested in leaving a lasting impact in the community. In reflecting The New Boston, we don’t just care about what you do, but rather, who you are. We are a small, nimble team of hospitality and real estate industry experts looking for passionate, creative thinkers to join our team. Join us on our mission to create a community of impact for generations to come.
WHO ARE WE LOOKING FOR?
The ideal candidate is an upbeat professional who enjoys providing members with a safe and secure experience. They enjoy being part of a start-up environment and are committed to be a team player. They have a desire to provide assistance for both members and staff, have a critical eye for detail, and have high expectations and standards.
Primary Responsibilities
Ensure a safe and secure environment for all members and staff. Enforce all club policies for our members and guests in a warm and hospitable manner. Respond to any medical or emergency needs within the club.
ABOUT THIS ROLE
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Manages all emergency and medical incidents throughout the club
- Be attentive to members’ needs
- Compile daily shift reports providing hour by hour details of the day
- Assist with the member check in experience when necessary
- Be attentive and present at the front desk during peak business hours
- Have a thorough knowledge of all security systems and procedures
- Thorough knowledge of club policies, information, and hours of operation
- Conduct regular bag checks for staff during each shift
- Monitor vendor and visitor log and oversee work being conducted
- Assist People & Culture to manage employee lockers and conduct regular audits
- Manage and stock all First Aid kits, providing the Club Security Supervisor with daily inventory
- Remain in control and calm during any emergency situations
- Descalte any tense or concerning situations
- Respond and provide guidance for members and staff during fire alarms
- Provide First Aid, CPR and use AED when required
- Meet and walkthrough with emergency responders, showing them to the site of emergency
- Monitor club regularly and communicate any suspicious or concerning behavior
- Conduct regular property tours and communicate any notable damages
- Act as our security point of contact for any VIP visits and work directly with security details
- Monitor off site parking lot and report any issues to the FOH Manager on duty
- Any additional tasks as assigned pertinent to this role
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, and walk multiple flights of stairs. The employee is frequently required to stand for long duration of time and must be able to walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
