Implementations Specialist - Product and Portfolio Office (PPO)

Who we Are

As a leading healthcare intelligence company with over 40 years of experience, we put our unrivaled payment integrity, subrogation, and coordination of benefits (COB) expertise, expansive perspective, and relentless focus to work for our clients—ensuring no stone is left unturned in our pursuit of unmatched results. Our commitment to accuracy and excellence has helped us grow into a proven leader of our industry, relied on by companies large and small to help them maximize their return on investment.

Location: This position will be hybrid located in our La Grange, KY office.

About the Opportunity

At NewCo, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Product and Portfolio team, The Implementation Specialist supports Implementation Managers in onboarding new clients and implementations tasks to expand services for existing clients. This individual has knowledge and expertise of Rawlings services and is professional, responsive, and flexible. The Implementation Specialist should be a detail-oriented problem solver with strong organizational and communication skills who demonstrates the ability to build effective internal and external relationships.

What you’ll do

• Participates on the client implementation team by completing tasks assigned by the Implementation Managers; identifying barriers to a successful implementation; and performing problem resolution to meet target project completion dates.
• Compiles relevant information in anticipation of implementation kick-off meetings and recurring implementation meetings and designs presentation materials.
• Supports the Implementation Managers in maintaining relationships with internal and external customers.
• Provides immediate response and resolution to general and routine client questions.
• Responds to internal requests from all departments within the Company.
• Partners with other implementation team members to execute implementation tasks for client expansions.
• Collaborates regularly with co-workers and colleagues to provide thorough, accurate information to outside clients and internal customers.
• Assists in monitoring developments within our clients’ companies and promptly notifies the Implementation Managers of relevant new information within our clients’ companies.
• Effectively prioritize and multitask in a self-sufficient manner to meet internal and external deadlines.
• May facilitate internal/external implementation calls.
• Perform additional responsibilities as assigned.

What experience you bring (Role Requirements)

• Bachelor’s degree preferred.
• Experience working in Payment Integrity, Subrogation and Workers’ Compensation or Drug Claim Payment Integrity.
• Certification in Project Management is preferred.
• Proficiency in Microsoft Project, Microsoft Word, and excellent Microsoft PowerPoint skills are a must. A creative flair in designing presentations is a plus.
• The ability to understand and respond to a client’s needs is essential.
• A sound knowledge of the health insurance industry or previous work experience in health insurance or industry is required.
• Demonstrate experience in implementation or project management is preferred.
• Attention to detail with the ability to think, respond, and act effectively under pressure.
• Flexibility – being ready to assess and adjust priorities when a client has an immediate need or urgent question.
• Excellent written and oral communication skills (writing sample will be required).
• The ability to research answers issues independently or derive answers from previous knowledge and experience.
• Always displays professional behavior. This applies equally to personal, written, or telephone contact. 

What Success Looks Like…

After 3 months

• You will have a strong understanding of the role.
• You begin building relationships and collaborating with peers.
• You develop effective time and priorities management.
• You receive initial feedback about your performance and are using it to improve.
• You’ve gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

• You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.
• You have established a strong network of internal relationships and are recognized as a key collaborator.
• You’ve been entrusted with greater responsibility indicating the company’s confidence in your abilities.
• You see opportunities for career progression and personal development.

Pay range:

This is an exempt position. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.

What’s in it for you                                                                                                   

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

At NewCo, we’re reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative, accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, NewCo is making healthcare work better for everyone, and we’re passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. NewCo is an employment at will employer.

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