Senior Business Analyst - Charlotte, NC

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting
• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS / WES / WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation
• TelematicsJob Summary The Senior Business Analyst, CBAP® Certified, is responsible for leading complex business analysis initiatives and serving as a key liaison between business stakeholders and IT teams. This role involves deep involvement in business strategy, process reengineering, and solution design, ensuring that business needs are accurately captured, analyzed, and translated into effective solutions. The Business Analyst will utilize their CBAP-level expertise to drive best practices and deliver high-impact results that align with organizational goals.Responsibilities
• Lead strategic business analysis efforts to define and articulate high-level business needs, goals, and objectives.
• Work with executive stakeholders to align business strategies with technology solutions, ensuring that business value is maximized.
• Conduct advanced requirements elicitation using a variety of techniques such as interviews, workshops, surveys, and document analysis.
• Develop comprehensive functional requirements documents (FRDs) and functional specifications that detail business needs, processes, and solution requirements.
• Manage requirements throughout the project lifecycle, ensuring they are clearly understood, traceable, and validated against business objectives.
• Lead efforts to analyze, redesign, and optimize business processes to enhance efficiency, reduce costs, and improve quality.
• Utilize techniques such as Lean, Six Sigma, and value stream mapping to identify process inefficiencies and recommend improvements.
• Collaborate with IT and development teams to design and validate solutions that meet business requirements.
• Oversee user acceptance testing (UAT) and ensure that solutions are aligned with business expectations before deployment.
• Provide post-implementation support and conduct lessons-learned sessions to ensure continuous improvement.
• Identify synergies between software solutions and stakeholder teams.
• Serve as a trusted advisor to business stakeholders, helping them understand the implications of business decisions and changes.
• Facilitate workshops, meetings, and presentations to communicate project progress, elicit feedback, and manage stakeholder expectations.
• Develop and maintain strong relationships across the organization to foster collaboration and buy-in for business initiatives.
• Build train-the-trainer content including outlines, short instructional documents, and pre-recorded training sessions.
• Drive the adoption of business analysis standards and frameworks within the organization, ensuring consistent and high-quality analysis work.
• Perform complex data analysis to inform business decisions, identify trends, and validate assumptions.
• Create and present detailed reports, dashboards, and visualizations that provide actionable insights to stakeholders.
• Lead change management efforts related to new processes, systems, and organizational changes, ensuring successful adoption and minimal disruption.
• Develop and execute communication and training plans to support change initiatives.
• All other duties as assigned or requiredRequirementsAll potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• Bachelor’s degree in Business Administration, Information Technology, or a related field. A Master’s degree is preferred
• Certified Business Analysis Professional (CBAP®) required
• 5-7 years of experience in business analysis, with a proven track record of leading complex projects and initiatives. Experience in logistics is a plus.
• Expert knowledge of business analysis techniques, tools, and methodologies, including BABOK® Guide.
• Strong leadership and mentoring abilities.
• Excellent communication, negotiation, and presentation skills.
• Advanced proficiency in business analysis tools (e.g., Microsoft Visio, DevOps, SQL, BI tools).
• Strong analytical and problem-solving skills with a focus on delivering business value.
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Ability to manage multiple complex projects simultaneously and meet tight deadlines
• Strong organizational skills and attention to detail
• Ability to work effectively with cross-functional teams and manage stakeholder relationships
• Commitment to ongoing professional development and staying current with industry trendsWhat You’ll Need for Success
• Willingness to learn : Passion for IT, adaptable, business acumen
• Customer Service : Servant heart / selfless service, empathy, communication skills
• Self-Driven : Problem Solving Skills
• Collaboration : Communication, works well under pressure, creativityBenefits of Joining the TeamBenefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.Health Benefits : Medical, Dental and Vision Insurance, Prescription Drug Plan.Financial and Tax-Saving Benefits : Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.Additional Benefits : Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.Company Benefits : Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy / Corporate Contributions, Associate Giving Fund, and Discount Programs.Comprehensive Perks Package Including :
• Technology and Home Office Setup : This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.
• Flexible Work Arrangements : This includes remote work options and flexible scheduling.
• Professional Development Opportunities : This includes training programs and tuition reimbursement for further education or certifications.
• Career Growth and Advancement : With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition programPhysical Requirements & Working ConditionsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and / or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!