What are the responsibilities and job description for the Customer Service Representative – Full Time position at The Raymond F. Kravis Center for the Performing...?
The Kravis Center is seeking enthusiastic and customer-focused Box Office Customer Service Representatives to join our team. In this role, you will be the face of our organization, providing exceptional service to patrons both in person and over the phone. You will handle ticket sales, assist with inquiries, and ensure a positive experience for all visitors. If you enjoy working in a lively environment and have a passion for performing arts and customer service, we invite you to apply!
Duties/Responsibilities:
- Assist in the selling of tickets for all Kravis Center ticketed events through various channels, including in-person, phone, and online platforms. Process payments and handle cash/credit card/check transactions accurately.
- Assist patrons with inquiries about events, ticket availability, seating options, and venue information. Resolve any issues or concerns promptly and professionally.
- Greet customers warmly, answer questions, and provide information about upcoming events. Maintain a positive and professional demeanor at all times.
- Address and resolve customer complaints and issues related to ticketing or event experiences. Escalate complex issues to supervisors when necessary.
- Ensure that all daily transactions, including ticket sales, gift certificates, checks and cash, balance out at the end of the day.
- Perform other duties as assigned.
Qualifications/Experience:
- High school diploma or equivalent required; additional education or training in customer service or hospitality is a plus.
- Two (2) years of previous experience in customer service for a live entertainment venue or in the hospitality industry preferred. Experience handling cash/credit card or check transactions and working with box office ticketing systems is an advantage.
- Strong communication and interpersonal skills; ability to handle high-stress situations with a calm and professional approach while always maintaining a positive attitude a must.
- Ability to quickly learn database systems i.e. experience with Tessitura a plus. Proficient in the use of Microsoft 365 Suite preferred.
- Able to work varying shifts, including evenings, weekends, and holidays as required by event schedules.
The Kravis Center offers a full benefits package.
The Kravis Center participates in an employment eligibility program thru E-Verify. No phone calls, please. We are an Equal Opportunity Employer and a Drug-Free Workplace.