What You Get To Do Every Day

• Maintain supply stock levels, parts and equipment.

• Manage and review service contracts including and not limited to HVAC, Fire, Pest, Trash.

• Conduct and document regular facilities inspections and reports opportunities to business partners as needed

• Recommend maintenance, mechanical, electrical, and facility design modifications

• Communicate workplace safety precautions to employees and business partners as needed

• Oversee activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of assigned retail locations; performs quality control inspections to ensure adherence to contract specifications and industry standards

• Supervise personnel which typically includes recommendations for staffing needs, performance evaluations, training, work allocation, and problem resolution

• Perform miscellaneous job-related duties as assigned

What You Bring To The Role

Minimum Requirements:

• 5 years experience preferably in retail/customer service facilities maintenance management or equivalent related functions

• Excellent analytical, critical thinking, problem solving, and troubleshooting skills

• Comfort with ambiguity and creating best practices to help scale and solve challenging problems

• Previous experience managing a team of 3 or more Maintenance Shopkeepers

• Strong team management skills in hiring,training, scheduling, driving employee engagement, and performance management

• Experience with scheduling and supervising maintenance repair work as well as assisting with installation and servicing of building equipment

• Experience maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders

• Ability to create reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff

• Ability to read, understand, train, follow, and enforce safety procedures

• Ability to collaborate with upper management on budgeting for facilities needs

• Ability to operate, troubleshoot, and perform routine repairs on a range of equipment and facilities.

• Experience in negotiating, coordinating, and supervising third party vendors and contractors

• Strong interpersonal skills and the ability to communicate, advocate and interact effectively with diverse workforces in a highly matrixed organization

• Strong customer service orientation with the ability to perform as a client facing brand ambassador as needed.

• Ability to work in a fast-paced environment and build multiple cross functional team relationships

• Excellent organization and time management skills- especially with multitasking and prioritizing competing demands

• Ability to work Full Time hours to meet the needs of the business which may include holidays, evenings and weekends

• Ability to perform moderate to considerable physical activity; requiring handling and moving of objects up to 50 pounds, standing or walking for extended periods, climbing ladders, bending and squatting, crawling in tight spaces, and use of protective equipment

• Ability to travel 50% of the time over a 50 mile radius within the New York Metropolitan area or as needed

Preferred Requirements:

• Knowledge of retail specific operations, consignment, sustainability, circular economy, and luxury retail

• Experience in multi-unit facilities and staff management

• Knowledge of MS Excel, Google Sheets, Google Suite, NetSuite, Apple hardware, and adaptability to other technology or systems as provided

• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support staff with their learning processes

• Advanced knowledge of OSHA safety regulations and incident procedures

• Fluency in Spanish, French, Mandarin or other languages a plus