What are the responsibilities and job description for the Office Assistant position at The Regional Medical Center of Memphis?
Office Assistant
A Brief Overview
Provides departmental support and performs various office activities. Prepares and maintains correspondence, reports and records. Serves as administrative support in specified areas.
What you will do
- Provides clerical assistance and coordinates office activities.
- Reviews and processes a variety of material; ensures that all required information has been obtained, verified and recorded.
- Prepares correspondence, reports and departmental records as required to support department.
- Requests records, charts and other information.
- Maintains and safeguards department charts, records, reports and files.
- Transports and distributes charts, records, documents or materials to other areas.
- Schedules and coordinates appointments as needed.
- Organizes and prioritizes assigned work to meet turn-around time requirements and work demands.
- Handles all telephone calls in a customer friendly manner.
- Answer calls promptly using the standard department greeting, (department area, name, title).
- Provide assistance and answer inquiries.
- Take complete and accurate messages and ensure the message is delivered to the appropriate person.
- Transfer calls to the appropriate area.
- Utilizes computer to enter and format data, generate statistics, computations, tables or charts.
- Works collaboratively with others to achieve departmental objectives and maintaining positive employee, interdepartmental and public relations with hospital / medical staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient / customer satisfaction.
- Assists with care and maintenance of department equipment and utilizes supplies in a cost effective manner.
- Maintains inventory and requisitions supplies as needed.
- Reports malfunction of equipment to supervisor.
- Operates basic office machines such as copiers, duplicators, shredders, computer terminals, etc.
- Shares responsibilities and provides coverage for relief and absences within department as required.
- Maintains confidentiality of information collected and reported in accordance with HIPAA / compliance policies and procedures.
- Completes required continuous training and education, including department specific requirements.
- Handles all special projects and performs other duties as required.
Qualifications
Physical Demands
Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
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