Surgical Services Liaison

Surgical & Procedural Services Liaison

A Brief Overview

Acts as principal liaison between surgical services, ambulatory surgery practice, physicians and their staffs and Access Center to ensure continuity of service and enhance pre and post-operative / procedural coordination of patient care and communications. Works to ensure that all necessary activities are completed prior to a scheduled surgery and subsequent follow-up appointments. Works collaboratively with all members of the healthcare team to improve patient services and clinical quality.

What you will do

• Works in the ambulatory surgical service practice with attending surgeons and residents to obtain information, provide consultation and assistance to ensure that patient surgeries are coordinated in an efficient manner
• Serves as liaison and acts as an intermediary, as needed, to maintain positive channels of communication between surgeons, practice and surgical services staff, patients and referring providers.
• Coordinates patient's surgical plan of care for appropriate sequencing of pre-operative care. Works closely with physicians and clinic personnel to guide and support the surgical patient from scheduling to discharge from surgical services, in conjunction with physicians and ambulatory practice staff.
• Provides ongoing communication with interdisciplinary staff to identify and proactively resolve potential barriers.
• Schedules patients in the Surgical Information System and ensures the accuracy of all required information is documented and readily available.
• Schedules, and as necessary coordinates patient’s pre-admission testing (PATS) visit.
• Manages efficient patient flow and anticipates / documents admission status, using clinical knowledge and appropriate criteria, in conjunction with physicians,
• Reviews the surgery and other procedural schedules and validates accuracy of information, including order of cases and attending physician.
• Maintains ongoing communication with surgical team regarding schedule, delays, and add-on cases.
• Serves as a consultant, coordinator and educator with medical staff related to issues of pre-surgical status / type, order requirements and utilization of resources.
• Serves as point of contact for physicians with special request for surgery and procedural practices
• Screens and ensures that patients are scheduled in the appropriate practice and that any diagnostic services are ordered and performed prior to the patient’s scheduled visit in the practice
• Assists with identifying and coordinating access to other services, including but not limited to : rehabilitation therapy, transportation, and social services, for patients, specifically patients with complex care coordination needs.
• Ensures the necessary patient information and records from referring providers are obtain, complete and available for providers prior to the patient’s scheduled appointment.
• Works, in conjunction with Surgical Services Business Operations Manager, to ensure that service specialty supplies and equipment are ordered, available and maintained.
• Coordinates pre-certifications and authorizations, and works collaboratively with practice and other staffs to ensure pre-certifications and authorizations are received and documented timely.
• Maintains provider preference cards.
• Shares responsibilities and provides coverage for relief and absences within ambulatory surgery practices as required.

Qualifications

Physical Demands

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

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