Resident Care Director

The Resident Care Director plans, organizes, develops and directs the overall operation of the resident care program in accordance with current federal, state and local standards governing the community, and as may be directed by the Executive Director, to ensure that the highest degree of quality care is maintained at all times.

Job Functions:

Essential Functions

• Direct and supervise care staff.
• Develop, maintain, and periodically update written care policies, procedures and manual, objectives and philosophies. Assist in developing and implementing methods for coordinating care services with other resident services.
• Implement plans of correction for state surveys and deficiencies, complete medical forms, reports, evaluations, studies, charts, etc. Implement and maintain the continuous quality improvement program.
• Participate in interviewing and screening residents for admission. Inform personnel of new admissions.
• Assist in planning, developing, implementing, and maintaining resident discharge procedures and plans; develop and implement a resident care organizational structure; participate in surveys and inspections by government agencies. Make reports and recommendations to the Executive Director concerning operations of the department.
• Schedule department work hours, including vacation and holiday schedules, shift and work assignments. Ensure adequate staffing and expedite work; delegate administrative authority, responsibility and accountability to resident care services supervisory associates as deemed necessary to perform assigned duties.
• Create schedule and ensure staffing ratios are met, working the floor when necessary.
• Manage staffing in a manner that will minimize overtime.
• Ensure that all resident care associates have valid and current licenses/certifications and are performing duties in accordance with acceptable standards. Review associates’ complaints and grievances and ensure that all are treated consistent with policies and applicable laws.
• Develop and participate in planning, implementing, conducting, and scheduling orientation, training and in-service educational activities for resident care associates.
• Encourage resident care services supervisory associates to attend and participate in leadership and outside training programs.
• Ensure that all resident services associates attend and participate in Hazardous communication, Infection Control and Universal Precautions training programs prior to reporting for work assignments.
• Maintain residents' confidentiality and privacy; treat residents with kindness, dignity, and respect; know and comply with and ensure that all resident care services personnel know and comply with Residents' Rights.
• Monitor care services to ensure that Residents' Rights and needs are met. Review, promptly report to the Executive Director, and maintain written records of all resident complaints and grievances.
• Assist in developing for each resident in compliance with federal/state guidelines a preliminary and comprehensive assessment and written care plan that identifies the care and medical problems and/or needs of the resident and the goals to be accomplished for each problem and/or need identified.
• Ensure that all resident care services associates are aware of the plan of care.
• Recommend to the Executive Director the equipment and supply needs for the Resident Care Department; assist in developing and monitoring adequate and cost-effective inventory control procedures.
• Attend and participate in various committees and meetings of the community.
• Provide written and/or oral reports of the Resident Care Department, including incident reports, to Executive Director and others as required.
• Evaluate and implement recommendations pertaining to resident care.
• Follow procedures for reporting hazardous conditions or equipment; ensure that resident care associates follow established safety and infection control procedures when isolation precautions become necessary.
• Ensure that resident care services associates understand and follow community policies and procedures, the Infection control Plan, Universal Precautions, established safety rules, and fire and disaster procedures.
• Ensure cleanliness of work areas.
• Ensure that related resident care expenses are within budget.
• Participate as a Manager On Duty during assigned weekends. Be on call for resident - oriented situations.
• Any other tasks, assignments, projects, or requests as deemed by management.

Marginal functions

• Monitor resident's treatment and medications to ensure residents are receiving proper care; review documentation to ensure compliance with state regulations and the community's policies relating to residents' care plan, medications, and conditions.
• Marketing responsibilities:

o Participate as instructed in the sales process of potential residents. Greet new admissions and escort to rooms.

o Cooperate with Marketing Department by meeting with Discharge Planners, Physicians, etc.

• Maintain contact with physicians and ensure proper record keeping; and provide direct care as necessary and when assigned.

Qualifications:

• A Licensed Nurse in good standing, meeting all applicable federal and state licensure, is preferred.
• Must be 21 years of age or older.
• Must read, write, speak, and understand English.
• Previous experience in a supervisory capacity.
• Computer literate.
• Patience, tact, enthusiasm, and positive attitude toward the elderly.
• Previous experience in a healthcare-related community or equivalent, preferably assisted living.
• Must be knowledgeable of general rehabilitative and restorative nursing and medical practices and procedures and laws, regulations and guidelines governing assisted living.
• Must have upper body strength adequate to bend, lift, shift, move, and/or assist in moving articles of more than twenty-five pounds.
• Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods walking, standing.

Our number one priority is our Residents. We welcome you to join our team and find your place here as we have many opportunities for your career to grow. 

Benefits:

• Competitive salary
• Paid-Time Off
• Health Insurance, Dental Insurance, Vision Insurance
• Variety of Supplemental Insurance
• Career Growth Opportunities
• Tuition Reimbursement

Job Summary:

Minimum Eligibility Requirments:

• Ability to communicate effectively with Residents, families, staff, vendors, and the general public
• Must have compassion for and desire to work with the elderly and understand that for each resident the facility is considered the Resident's home
• Must demonstrate the ability to work responsibly as a team member as well as an individual
• Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others
• Must meet all health requirements
• Must pass a criminal background check
• Must be able to perform duties and responsibilities (essential job functions), with or without reasonable accommodation

Essential Functions:

• Caregiver scheduling and resident assignments, working within the department allowances
• Coordinate admissions with marketing and Administrator to be sure accommodations are as delivered and care is immediately implemented
• Family/Resident admission interviews
• Immediately bring prohibited conditions or at-risk Residents in need of higher level of care to the attention of the Administrator
• Coordinate care planning within community policy
• Arrange transportation as desired by the Resident
• Arrange for resident special needs involving other departments, verifying follow through
• Function as a liaison with families ensuring particular needs/requests/complaints are addressed
• Inform the Executive Director, in writing and verbally, of all family or Resident complaints
• Monitor staff performance, providing or arranging assistance as needed
• read all communication notes regarding the community between the caregiver shifts
• Coordinate staff training and in-service schedules with the Administrator
• Supervise the medication room and orders, working with the supervising Medication Aides and Caregivers
• Other duties assigned
• Required to stay alert and attentive during scheduled work hours

Customer Service:

• Responsible for ensuring that all employees are providing excellent customer service to internal and external customers
• Perform job duties for Residents and with team members in a courteous and professional manner
• Taking the initiative to ensure resident safety and satisfaction is a priority
• Meet and greet visitors in a friendly, helpful manner
• Communicate professionally and cooperate with the supervisor and all community personnel

Residents rights:

• Ensure compliance and understanding of all regulations regarding residents' rights

Working conditions

• Scheduled hours; possible overtime
• subject to frequent interruptions
• Is involved with residents, personnel, and visitors under all conditions and circumstances
• Is subject to callback during emergency conditions

Physical/sensory requirements

• Medium work: the ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
• Must be able to move intermittently throughout the day
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with Residents and staff
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times, hostile people within the community