Case Manager- Forging Paths

Description

Purpose, Vision, and Value Statement

The Tacoma Rescue Mission is a faith-based nonprofit organization whose mission is to Offer God’s help, hope, and healing to our neighbors in need. We are proud to have served the Tacoma and Pierce County communities since 1912. For over 100 years we have continued to serve in the name of Christ, while emphasizing the dignity of each person who enters our doors. We value the needs of our immediate community and continually adapt to the changing needs of those who come to us for help.

We strive to cultivate a culture built on love and truth, where our integrity is never compromised. Our services and programs are continually measured for efficiency and effectiveness, are committed to quality, and operate through a trauma-informed, person-first, and grace-based approach.

Job Purpose

Works with guests and residents on reducing barriers and achieving goals towards stability. Shares the responsibility of maintaining a safe, clean, hospitable, and dignifying environment for all guests and residents; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek TRM’s care.

 Values function statement "Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities." 

Essential Duties & Responsibilities

• At initial case management session, assesses client strengths, goals, and barriers to housing and self-sufficiency.
• Documents client information and transactions in the HMIS database, keeps HMIS data current and accurate.
• Creates a written tailored plan based on client goals that identifies specific action steps the client needs to take.
• Meets with clients on caseload each week to monitor progress in achieving goals and revising action plans when necessary.
• Establishes a hard copy file for each client that includes verification of homelessness, verification of income and income source, and documentation of case plan and action steps. These files remain the property of the agency and must be kept on site in a secure area.
• Connects clients with the Coordinated Entry Case Managers if appropriate or with other community resources that can help them reach their goals.
• Keeps informed of current community resources that can help clients.
• Administer urinalysis and breathalyzer tests for shelter guests as needed.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Primarily office setting with some travel to off-site locations. Interacts with diverse populations.

Schedule & Work Location

Schedule:

Monday- Friday 9am-5pm

Primary Location of Work:

Forging Paths 

Requirements

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with low-income, diverse populations preferred.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Able to respond calmly and effectively when under stress interacting with people who have high barriers, including but not limited to people with mental illness, who may be under the influences of various substances, may have weapons, and/or may be prone to violence.
• Bilingual Spanish/English a plus.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Access to a vehicle for frequent travel throughout Pierce County and TRM locations.

Physical Requirements

• Must be able to remain in a stationary position 75% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person in this position needs to occasionally move to respond to urgent situations.
• Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently positions self to maintain files in file cabinets.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).
• Frequently move boxes weighing up to 25 pounds across office for various needs.
• Ability to wear proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

We offer comprehensive benefits:

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays including a Floating Holiday
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with employer match
• Employee Assistance Program
• Family First Culture

Please note, applicants should describe their experience meeting minimum qualifications (and preferred qualifications if applicable) in cover letter and resume as part of the application process.

Salary : $22 - $27