Coordinator, Woodland Park

Description

Join a Winning Team in Woodland Park / Teller County – Make a Difference in a Great Community!

The Resource Exchange (TRE)
At TRE, we don’t just provide services – we transform lives. We’re proud to serve the wonderful communities of Woodland Park and Teller County, where our commitment to empowering individuals and building inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don’t just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." - Current TRE Staff Member, November 2024

Why TRE is the Place for You:

• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change in the Woodland Park and Teller County communities through collaboration with families, partners, and local organizations.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across Teller County and beyond.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado, with a focus on support and connection to the community you serve.

Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals across the state. From individuals with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration, making a true difference in communities like Woodland Park and Teller County.

What We Offer:

• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We’re invested in your future.
• Volunteer Opportunities: Paid time off to give back to the Woodland Park / Teller County community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.

Come Thrive with Us!
At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference. Join us in supporting the incredible community of Woodland Park and Teller County!

Ready to make a real impact? Apply today and become part of one of Colorado’s Best Workplaces!

Qualifications

The Resource Exchange 

Position Title: Ongoing Coordinator 

Department: Case Management Agency 

Teams: Ongoing 

Reports to: Team Supervisor 

FLSA: Non-exempt 

Supervisor responsibilities: N/A 

Starting Range: $21.78 - $22.62 hourly 

Benefits offered: Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more. 

General Description: 

Coordinators at TRE are the heart of this organization. Coordinators work in a variety of functions within the organization to assist and synchronize supports and services with the persons and potential persons we serve (and their families) through each phase of the person's life cycle and time with TRE. Coordinators work in a dynamic and highly regulated environment. Coordinators must remain agile in their approach while being responsive to the needs of the people we serve, maintain a strong understanding of TRE's Mission, Vision, and Values, and be strong stewards of the financial resources at TRE. 

Essential Duties/Responsibilities: 

1. Promote excellent internal and external customer service, through written and verbal communication, to all TRE stakeholders, with the intent of promoting TRE’s values through intentional communication strategies daily. 
2. Exhibit strong written and interpersonal communication skills to promote clarity of intent with all levels of communication daily. 
3. Develop a strong understanding of the rules and regulations that direct LTC and IHSS services to maintain compliance and best support the people served by TRE, daily. 
4. Critically analyze case documentation, behavioral and medical reports, guardianship paperwork, financial documents, and other data pertaining to promote the health and wellbeing of the people we serve daily. 
5. Enter case notes in multiple systems to promote documentation of all client contact, communication, records, and tasks completed for the people we serve daily. 
6. Organize and implement service plan development tasks (varies by position) in person, by phone, and/or through the use of technology (i.e. Outlook, Office 365, ZOOM, etc.) to promote and remain knowledgeable of the needs of the people we serve while maintaining compliance with rules, regulations, policies, and procedures daily. 
7. Develop positive relationships with all TRE stakeholders to promote TRE mission, vision, and values through all interactions daily. 
8. Maintain client and company records utilizing a variety of internal and external data management systems to support continuity of care, manage client contacts, support transparency, comply with HIPAA standards, and promote state and federal regulations daily. 
9. Cultivate an understanding of community resources in addition to those provided by TRE to support the additional needs of the people we serve weekly. 
10. Maintain HIPAA standards throughout all aspects of TRE engagement to comply with regulations and protect the privacy of the people we serve and TRE staff daily. 
11. Attend departmental and agency meetings and trainings in person, by phone, and/or through the use of technology (i.e. Outlook, Office 365, ZOOM, etc.) as specified by the meeting or training coordinator to maintain and improve your performance, knowledge, skills, and abilities to best support the people served by TRE weekly. 
12. Other Duties/Responsibilities: 
13. Support team members through providing coverage of essential and other duties to maintain quality of and continuity of services for the people served by TRE monthly. 
14. Participate in professional goal creation through the development and implementation of your career aspirations at TRE to further you performance, knowledge, understanding of the topics outlined in your career development plan quarterly. 
15. Adapt to a changing work environment due to last minute changes in state and federal rules and regulations that effect TRE’s policies and procedures to best support the people served by TRE annually or as needed. 
16. Assume other duties as assigned to promote the health and wellbeing of the people served by TRE and to promote the health and wellbeing of the organization annually or as needed.  

Team Duties/Responsibilities 

1. The Ongoing Coordinator is responsible for conducting service plan development tasks and duties in and around the community with transportation provided by you, to include, but not limited to, meeting in private homes, group homes, state and federally managed facilities, and community locations like homeless shelters, daily/weekly. 

Job Qualifications: 

Knowledge, Skills and Abilities:  

1. Maintain a solid understanding of person-centered case management best practices and thinking. 
2. Must have a friendly disposition and positive attitude. 
3. Possess empathy for people with long-term care support needs. 
4. Independently organize daily tasks and activities to ensure strict deadlines are met while prioritizing emergencies as they arise. Qualified coordinators have a strong skillset with organization. 
5. Complete tasks using computer-based technology.  It is a must that every coordinator possesses a strong understanding of how to accurately use and manipulate Apple iPhones, desk phones, Microsoft 365 (TEAMS, Word, Excel, PowerPoint, SharePoint, OneDrive, etc.), Outlook, PDF software, and can use or learn to use additional plugins for these products.  In addition to these technologies, Coordinators are expected to learn several state and proprietary data bases to maintain accurate records. 
6. Use problem solving and critical thinking skills daily. 
7. Must possess cultural awareness, emotional intelligence, and be aware of unconscious biases. 

Education and Experience Requirements:   

Minimum: Bachelor’s degree in a human behavioral science or related field of study. If an individual does not meet the educational requirement, considerations may be made if the individual has experience working with long-term services and supports (LTSS) population, in a private or public agency, or has a combination of LTSS experience and education, demonstrating a strong emphasis in a human behavioral science field. Considerations may also be made for a combination of experience and education or 5 years of verifiable experience. 

Preferred: In addition to the minimum standards, one to three years’ experience in a case management environment. Experience working with or possessing knowledge of family dynamics. Knowledge of community services and resource development. Working knowledge of Medicaid Waiver programs and requirements. 

Material and Equipment Directly Used: Computers, Printers, Copy Machines, Surface Pro/tablets, Cell phones, etc. 

Working Environment and Physical Activities: Frequent changes in environments occur with some positions, but most positions maintain a work setting in the office or remotely. Work settings may also include working from the office, at home, or in another location in the community (library, coffee shop, etc.). Navigation Coordinator meetings occur in a variety of settings like private homes, group homes, state and federally managed facilities, and community locations like homeless shelters, and the settings include occasionally working with or in proximity to people who are incarcerate for a variety of crimes which may include violent crimes and sex offences. There is a frequent need to stand, sit, and walk indoors (and outdoors with the Navigation Coordinator position in a variety of weather conditions while carrying up to 10 pounds of equipment), and there is an occasional need to lift 20 pounds. (ADA accommodations at the request of the employee.) A working vehicle, valid CO driver’s license (unless active Military family), and auto insurance coverage with bodily injury and property damage liability coverage are required ($100,000/$300,000/$100,000 coverage is recommended).

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.  Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements. 

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment. 

Salary : $22 - $23