Enrollment Coordinator

Description

Join a Winning Team at One of Colorado's Best Workplaces!
 
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
 
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today

Qualifications

THE RESOURCE EXCHANGE

Job Description

The Resource Exchange

Position Title: CMA Coordinator, Enrollment 

Department: Case Management (Ongoing)

Reports to:  Teams Supervisor

FLSA: Non-exempt

Supervisor responsibilities: N/A

Starting Range: $21.78- $22.62 hourly * rates reflect FY24-25 and subject to change, contact hr@tre.org to confirm rates.

Benefits offered: Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

General Description:

The Enrollment Coordinator at TRE is a pivotal role within the organization, responsible for assisting and synchronizing supports and services for the individuals we serve and their families. This position requires a dynamic and agile approach to meet the needs of our clients while maintaining a strong understanding of TRE's Mission, Vision, and Values. The Enrollment Coordinator must be a diligent steward of TRE's financial resources and operate within a highly regulated environment.

Essential Duties/Responsibilities:

1. Customer Service: Promote excellent internal and external customer service through clear written and verbal communication, embodying TRE’s values in all interactions.
2. Communication Skills: Exhibit strong written and interpersonal communication skills to ensure clarity and effectiveness in all levels of communication.
3. Regulatory Compliance: Develop a thorough understanding of the rules and regulations governing LTC and IHSS services to maintain compliance and best support our clients.
4. Case Analysis: Critically analyze case documentation, including behavioral and medical reports, guardianship paperwork, and financial documents, to promote the health and wellbeing of our clients.
5. Documentation: Enter case notes in multiple systems to ensure comprehensive documentation of all client interactions and tasks.
6. Service Plan Development: Organize and implement service plan development tasks using various technologies to stay informed about client needs and maintain compliance with regulations.
7. Relationship Building: Develop positive relationships with all TRE stakeholders to promote TRE’s mission, vision, and values.
8. Record Maintenance: Maintain client and company records using various data management systems to support continuity of care, transparency, and compliance with HIPAA standards.
9. Community Resources: Cultivate an understanding of community resources to support the additional needs of our clients.
10. HIPAA Compliance: Maintain HIPAA standards in all aspects of engagement to protect the privacy of clients and staff.
11. Meetings and Training: Attend departmental and agency meetings and trainings to improve performance, knowledge, skills, and abilities.

Other Duties/Responsibilities:

1. Team Support: Provide coverage for essential duties to maintain service quality and continuity.
2. Professional Development: Participate in professional goal creation and career development plans.
3. Adaptability: Adapt to changes in state and federal regulations affecting TRE’s policies and procedures.
4. Additional Duties: Assume other duties as assigned to promote the health and wellbeing of clients and the organization.

PI Behavioral Traits:

• Serious and Diligent: The role requires a serious, diligent, and reserved approach, with a focus on understanding rules and regulations, specific job knowledge, and minimizing errors.
• High Standards: The Enrollment Coordinator must maintain high standards of quality and accuracy, with a disciplined and reserved personality.
• Professional Environment: The role is suited for individuals who thrive in a professional work environment, value accountability, and deliver high-quality products and services.
• Formal and Precise: The position requires a formal, disciplined, and precise approach, with a strong concern for rules and accuracy.

Job Characteristics:

• Varied Activities: The role involves multiple, simultaneous projects in a fast-paced environment.
• Technical Focus: The work requires technical, analytical problem-solving within established standards and guidelines.
• Authoritative Decision Making: Quick, authoritative decision-making within a defined span of control is essential.
• Training and Delegation: The role involves training others to make correct decisions and ensuring quality standards are met through directive leadership.

Education and Experience Requirements:

Minimum: A bachelor's level degree of education, five (5) years of experience in the field of human services, or some combination of education and experience appropriate to the requirements of the position. (experience must be specifically documented and verifiable on your application.). Excellent written and verbal communication skills. Strong advocacy skills.

Preferred: Graduation from an accredited college or university with a bachelors degree in Sociology, Psychology, Education, Human Services, or other closely related field. At least one-year experience in a case management environment. Experience working with families and community resources; knowledge of family dynamics and resource development. Working knowledge of Medicaid Waiver programs and requirements; experience working with persons with disabilities. Knowledge of and experience working with community resources and resource development.

Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc.

Working Environment and Physical Activities Office, community, private residences, commercial properties, and virtual environment settings. Moderate physical activity required, such as walking, sitting, standing, and lifting up to 20 pounds. (Provides ADA accommodations at the request of the employee.) A working vehicle, valid CO driver’s license, (unless active Military family) is required, and auto insurance coverage with bodily injury and property damage liability coverage ($100,000/$300,000/$100,000 coverage recommended) are required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.

Salary : $22 - $23